JOSEPH R Tjr
I own heat and glow fireplace model# 550trs serial #002240****
My wife came home the other day ,the flame was on ,we never turned the unit on.The remote was not near the unit,batteries were fresh. Very scary situation,the house was super hot. Tried to call for info,with no results...I had to call repair shop they want $375.00 just to come to look. No customer support sorry i purchased this unit.
Brooklyn, New York
Heat And Glo Fireplace
Reason of review
Let the company propose a solution
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