New Reviewer

I own heat and glow fireplace model# 550trs serial #002240****

My wife came home the other day ,the flame was on ,we never turned the unit on.The remote was not near the unit,batteries were fresh. Very scary situation,the house was super hot. Tried to call for info,with no results...I had to call repair shop they want $375.00 just to come to look. No customer support sorry i purchased this unit.
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ID
#1576758 Review #1576758 is a subjective opinion of poster.
Location
Brooklyn, New York
Product
Heat And Glo Fireplace
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution