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DVDVideoSoft - Lost my unlimited premium servce

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I paid for unlimited service and have been using it well till the last update. I've now I've lost that service and it wont reset. Customer service doesn't exist with this company. nobody to talk too. Stupid Bots only want me to buy it again. do not buy the premium service you will only lose your money.
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Loss:
$20
Cons:
  • Interupded services

Preferred solution: my services reinstated.

User's recommendation: I dont recommend this company