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Preferred Hardwood Flooring of Shelby Township - Poor customer service

This company does not keep to its promises or commitments They did a whole house job which went well and we paid them However they had agreed to return to repair a damaged area and a few minor flaws. In the meantime, We also contracted them to do another whole house job at another location On the first job they delayed coming back for over a month then sent a text refusing to come back and complete the repairs. They would not return our calls. They at the same time didn't show on the 2nd job and reneged on our written contract My contractor, who had referred them, attempted to get them to complete the repairs and they refused Poor follow up and poor customer service. I guess too busy to insure customer satisfaction
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ID
#1571146 Review #1571146 is a subjective opinion of poster.
Location
Auburn Hills, Michigan
Service
Preferred Hardwood Flooring Of Shelby Township Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution