New Reviewer

Verizon - Dropped Wi-Fi . . . unacceptable -- but STILL charged a fee when I cancelled.

I have been a Verizon Fios customer for over 10 years. Extensive services -- home phone, high speed internet, and full cable. Called to inform them that my Wi-Fi was spotty at best, and that I'd like to have it fixed. Was told there was nothing they could do about it. So I changed services, and when I called to cancel, was told I would have to pay an early termination fee. Escalated to a manager -- Kim -- who was a bit rude and condescending, but bottom line was that she indicated they don't guarantee Wi-Fi and that she couldn't waive the fee. I'm extremely frustrated. Cancelling either way -- but will inform anyone who is interested that Fios is not a service you should subscribe to. You can do better.
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ID
#1569599 Review #1569599 is a subjective opinion of poster.
Service
Verizon Fios Triple Play Bundle
Cons
  • Service unreliable
  • Termination fee for service that was not working
  • Rude customer service representative
Reason of review
Poor customer service
Loss
$140
Preferred solution
Waive early termination fee