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Mochi Sweets - I'm first in line, but I have to go line up again?

The shop was empty when I entered it, I'm basically the only customer there for the next ten minutes. There's a staff of some four, five people in the shop, all of which don't bother with me at all. Then this guy comes into the shop and loudly makes an order. Suddenly everyone jumps to attention. Out of nowhere someone starts taking down orders. Taking a cue from this guy, I TRY to make my order, but the lady taking down orders now tells me to go line up. There's a line of some six, eight people by now. I've been in the shop for ten minutes. I'm first in line, everybody else showed up after, and now I'm last? What the ***? That's not how lines work!
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#259431 Review #259431 is a subjective opinion of poster.
Dallas, Texas