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Verified BuyerJoes Jeans - Problem with this order
Wrong product sent. Joes Jeans website shows these jeans manufactured using various materials with a lesser percentage of cotton.
The sewn in tag on the jeans i received shows only a two materials used with a high percentage of cotton at 96%. Thats why these jeans were discounted and sold as a final sale. This ended up being to good to be true. My several attempts to communicate with Joes customer service has been a nightmare not to mention time consuming.
I gave them my complete explanation of the problem, asking for a return merchandise authorization with a refund.
I only get a reply saying how can we help you?. This is been going on back and forth between customer service and myself.
- Normally good products
- Details on products do not match what the tags say
Preferred solution: Full refund
User's recommendation: With high end high priced jeans, read the materials used when buying and receiving to make sure they match. Knockoff jeans are everywhere nowadays.
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