USAA baited and switched Mortgage Servicing:
After terrible mortgage servicing from another company, we were elated to find out USAA now carried first mortgages. after four (4)calls to them to confirm that they do not sell or transfer loans to other companies, we arranged transfer of the 'earnest' money to them. After a process where people you would normally not let into your house had to come into our home to do USAA process (appraisal, inspection, closer), when signing the final documents we discovered where USAA 'may' transfer the loan to another company. What do you do when you are out close to $800 and they paperwork is not what was agreed to while dealing with USAA? We unfortunately signed, and what did USAA do? Immediately transfered the loan to GMAC before the first payment was do. The first year, GMAC refunded close to $900 dollars from the escrow account, then upped the monthly payment because of escrow shortage. We have had four (4) different monthly payment amounts the first year! Call USAA to complain, they transfer you to GMAC, who places your call on hold and never picks back up.
Washington, District Of Columbia
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