Jennifer S Wex

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| map-marker Huddersfield, Kirklees

Cheapoair UK - Never use this company

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So I did Virgin Atlantic has bo problem waiving any fees and helping me change my flight but since I booked through you. You have to call them and get the confirmation numberNot being able to change my flight after sending all documents required. Dont use this company. Even going through a death I was lied to hung up on and put in circles, given false info and when I finally got the right info I was told I had to do your job
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User's recommendation: Book straight through airlines

Jennifer S Wex

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cheapoair UK - Change flight

My daughters father died so in order to flight home early and not get tje ridiculous charges to change the date I was told I needed to send Death Certificate and my Daughters birth certificate. I gave all documents to over a week ago.

I called Cheapoair and was told I had to call airlines and get my flight changed after tracking down that the airline was Virgin Atlantic, they had no problem waiting any fees nor any fee from the flight. They also are waiving the fee to ship my luggage. They just need a call from Cheapoair so they can give you a voucher waiver and you can change my flight. I've been working on this for over 2 months and keep getting the run around.

I am calling again today to see 8f this has been taken care of. I will never use your company again. I have been treated so rude hung up on time and time again. In my opinionI should have my flight changed and upped to first class and a refund.

You have no idea what my daughter is going through and the disaster it was to release and claim his body after being dead 2 months.

I hope I get a call back. 0776300****

Thanks

Jennifer Speirs

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