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Restoration Hardware - Disappointing product, worse customer service
Restoration Hardware - Disappointing product, worse customer service
Purchased the Dutch Industrial coffee table in espresso about 12 months ago. The finish has worn horribly. I have had many coffee tables and other tables in my life and I know how to use furniture gently. However this table is clearly made for looking at, not living...
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1 comment
#1712821

"an unfriendly rep who proceeded to tell me that the damage in the photos I sent was 'customer inflicted'." Because those circles in the photos were clearly caused by glasses not being placed on coasters. Meaning that whoever in your family put those glasses down inflicted that damage.

It even tells you in the product details the wood is unfinished. Why would you put glasses with no coasters down on unfinished wood?

ID
#1567128 Review #1567128 is a subjective opinion of poster.
Pros
  • Design is beautiful
Cons
  • Refund and replace policy
  • Support
Reason of review
Poor customer service
Preferred solution
Send someone to repair the finish at the company’s expense