Vlasta B

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Bitdefender - Unauthorized Charging

I cancelled my subscription in May. In October I received an email that on October 18 I'll be charged the renewal fee of $94.99. On October 14 I logged on to my Bitdefender account and found that the subscription is active. The same day I cancelled the subscription again and purchased Bitdefender total security from Amazon and activated it. On October 18, I was charged the above said fee and requested a full refund. I like the product, but I'm canceling my account. The case is with my credit card company for over 2 weeks and is being investigated. So far nothing happened.
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Loss:
$95
Pros:
  • Good product
Cons:
  • No customer service

Preferred solution: Full refund