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4wheelonline - Shipped wrong part then charged restock and call tag fee

I used their website part selection tool to find the part number for ordering. The part number the selection tool indicated was the wrong part when received. I returned wrong part for exchange for correct part. Was charged for replacement until original was returned. When issued credit for returned part they deducted 15% restocking fee and a $19 call tag fee. Called the company and they refused to credit the restocking and call tag fee. Their excuse was, the online part selection tool was a link to manufacturer supplied information and not their responsibility, and if I needed assistance ordering I should have called them. They told me I needed to call the manufacturer and try to get the money from them. I told them the information was on their website so it should be their responsibility. I also told them, because they had the selection tool, I didn't know I needed assistance ordering and ordered the part number indicated by the tool. Their final position - They shipped the part I ordered period. I am responsible for restock and call tag fee. My final position - The people at are thieves and don't care one bit about their customers or customer service.
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If you ordered online and the shipped the exact part number you ordered then how did they ship the wrong part? Was the part shipped a different part number?


Their part number selection tool had the wrong part number and caused me to order the wrong part.


Yes. These people are ***. They do this as a matter of course.

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#257018 Review #257018 is a subjective opinion of poster.
Conroe, Texas