New Reviewer

Page Plus Cellular - How hard is it for them to send me a SIM card?

On the phone with the rep, upgrading my cell phone but staying on the same plan sounded easy. First, I ordered a SIM chip from them. Within a day I had an email from them that it had shipped, along with a UPS tracking number. After over a week, I contacted UPS, who said the tracking number was invalid. I called Page Plus customer service, and was told that the item had been delivered. It obviously hadn't, and I had no way of following up with UPS since the tracking number was invalid, so after over an hour of being on hold and being told by two of their reps that the item had been delivered, I just ordered a new one. Yesterday Page Plus sent an email to let me know it had shipped, and to provide a tracking number. I tried to track it on the UPS site just now. UPS doesn't recognize the tracking number. I'll be changing carriers.
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ID
#1561764 Review #1561764 is a subjective opinion of poster.
Cons
  • Not receiving sim card
  • Invalid ups tracking numbers
Reason of review
Problem with delivery
Loss
$2
Preferred solution
Deliver product or service ordered