Giovani R

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Verified Reviewer
| map-marker Boynton Beach, Florida

Lawson Industries - Bad customer service

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It is unfortunate the lack of care some florida companies have towards customers, Lawson windows, happens to be one of them, our Hurricane proof doors have just been installed and a stress crack has appeared in one of our doors, we called Kyle Jennings our sales rep about the window, he asked for a picture, a week later, after we had to contact him for the second time, his response was the factory determined from the picture that the door was hit by something and it broke now, keep in mind these are HIGH IMPACT GLASS, no one ever came to inspect the glass to make a determination on the issue. The company did not reply to our email asking for an inspection, it is clear they do not stand behind their products . We have directed our attorney to take the proper action, we will not allow for companies like Lawson to keep taking advantage of the end consumer, fortunately we are in the construction industry and know how to deal with companies like them . We will keep you all posted on how this will turn out. For now , we have no choice but to suggest you buy your high impact windows and doors with another company. .
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Loss:
$4000
Cons:
  • Terrible customer service

Preferred solution: Replacement of defective glass

User's recommendation: Stay away

1 comment
Trina Fpn

Just had Lawson Impact windows installed, totally dissatisfied with the contractor and the lack of response from Lawson Industries. $78,000 later and the front door failed the final inspection.

The sliders have a 3" rise which is hazardous. Do not buy these windows and doors.