New Reviewer

Doterra - Shipped and charged for previous months order!!

Be advised!!! Signed up for this as I use essential oils, liked the quality of duTerras. However it was not until the 11th hour that I came to realise their peculiar practice ie: your order becomes default and remains in your basket (a little like your favourites) and one must diarise a date every month to clear/change that basket otherwise its shipped and charged again and again!! which is exactly what has just happened to me which I am furious about as I did change the basket although it seems those changed did not save. How does this work if a person is unwell or dies?? This is a crazy practice and means no matter what I have to get to that basket. Is it legal to behave like this?? I go to customers every day, all have different websites never have I seen this behaviour, its like entrapped. duTerra are expensive lets be clear, so to just continue taking money regardless is outrageous. Its a shame they operate like this as I would of been a good and regular customer... as it stands I want nothing more to do with them. Kind regards Maxine
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1 comment

So sorry you've had a bad experience. The person who introduced you to the company should have explained you the ordering process.

I am a long time customer of doTerra, so I can help you understand how it works. You can do a one time order anytime you want, your cart will not be saved and your credit card will not be charged the next month. But there is an option to buy something monthly, that's where you set up a monthly template, that you can change up to the shipment date.

The second method gives you lots of perks, but it is totally optional and you don't have to sign up for it. I hope this helps and you love your oils.

#1558965 Review #1558965 is a subjective opinion of poster.
Holly Springs, North Carolina
  • Quality of the oils
  • Default basket is outrageous
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution