Maxine B Fgm
Doterra - Shipped and charged for previous months order!!
Be advised!!! Signed up for this as I use essential oils, liked the quality of duTerras. However it was not until the 11th hour that I came to realise their peculiar practice ie: your order becomes default and remains in your basket (a little like your favourites) and one must diarise a date every month to clear/change that basket otherwise its shipped and charged again and again!! which is exactly what has just happened to me which I am furious about as I did change the basket although it seems those changed did not save. How does this work if a person is unwell or dies?? This is a crazy practice and means no matter what I have to get to that basket. Is it legal to behave like this?? I go to customers every day, all have different websites never have I seen this behaviour, its like entrapped. duTerra are expensive lets be clear, so to just continue taking money regardless is outrageous. Its a shame they operate like this as I would of been a good and regular customer... as it stands I want nothing more to do with them. Kind regards Maxine
Holly Springs, North Carolina
- Quality of the oils
- Default basket is outrageous
Reason of review
Order processing issue
Let the company propose a solution
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