New Reviewer

World Financial Group - Non-existent WFG customer technical support - everything is automated

I tried to access myWFG website and I keep getting told that I am not allowed access to the website. I call the number my *** gave me to contact customer support. I also called the WFG Canada and US general contact numbers. Everything in the menu is all automated and there is NO live customer support. There is not even any group chat function where you can get a live response from support personnel or to reach a live person directly. When I called the WFG reservation and housing center number for the upcoming 2019 convention in Las Vegas, I was not given any other customer service number to reach. I do think that customer technical support at both WFG US and Canada is a complete JOKE. I am totally disappointed with WFG even though I am a California licensed agent.
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ID
#1557170 Review #1557170 is a subjective opinion of poster.
Cons
  • Automated customer technical support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution