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Verified ReviewerDentKits LLC - Skeptic Turned Believer!
I was skeptical at first about ordering dentures online without a dental appointment but needed the dentures. My insurance will only cover one set of dentures, and my dentist wanted $1600 for temporaries to get through the 6 months of post-extraction healing. Decided to save the insurance for the permanent ones and give this route a try for the temporaries (which will also be future backups). The impression kit came fast, with clear instructions, and was easy to use and send in. Waiting for the dentures was the hard part. When they arrived, the upper palate weirdly curved toward the tongue, not the roof, and the lower had this huge extra bit of material on it. I emailed the company, told them what was wrong, and included pictures. They were very responsive and took my feedback and correction requests, and sent a new set with corrections. They still were not right, so I emailed again and included pictures. It took them four tries, which is why it's not a 5-star review, but they did keep trying and finally sent a set that fit. The upper fits so well that it makes a vacuum, so it doesn't need adhesive! The lower works with just a re-liner kit I got at a local store. Some people would have gotten upset that it took four tries over almost 3 months, but there are still four months to go before my dentist can do the permanent ones. Now Thanksgiving dinner won't have to be made with a blender!
Pros:
- Able to use a payment plan
- Customer service was responsive
- Kept working to get the product right
Cons:
- Seemed like a different designer each try
- Took four tries
Preferred solution: Hey, a discount would be nice. I'm just glad they were willing to work with me.
User's recommendation: Don't use if needed fast, include pictures with any complaints, they will work with you if you're patient and clearly explain what you need.
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