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Kia Protect - Poor extended warranty

Own a 2015 Kia Sedona. Bought an extended warranty May,2017. Current warranty ends April 2020. New warranty starts April 2020 until 2025. Paid 3626.70 for it. April 2019 rear ended and vehicle totaled. Wife hurt. Kia protect gave only sympathy but when I asked to transfer the warranty to a new Kia or recognize the claim free reward option-a refund cheque of the amount paid for your contract inclusive of taxes up to $1000. They appeared to be amused. They have no claims for the upcoming year of the present warranty and of course no claims for the 2020-25 warranty. After contacting several people they all have sympathy for my wife and her injuries but recognize no obligation to a Kia customer for over 10 years. (Who is the sucker) This information is to be shared with all media outlets in Calgary and outlying cities.
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ID
#1555147 Review #1555147 is a subjective opinion of poster.
Cons
  • Customer representatives
Reason of review
Poor customer service
Loss
$3626
Preferred solution
At least 1000