Guy F Ifb
Flickr - Ficker poor poor poor service after yahoo
It’s a real shame I have used The Flicker photo sharing service since 2006/2007 since Yahoo took it on. Over the years I have uploaded over 40,000 photographs, it was great you could upload with all the metadata including Map locations, it all worked very well you could add plenty of Information, a very presentable web page for each picture, I loved it! However as time Yahoo went increased the storage to 1 TB (more than enough) then they sold it on to Oath (2017–2018) and then SmugMug (2018–present). SmugMug then brought in subscription, fair enough I thought both my wife and I signed up for it willingly I had spent all those years working with my photographs, sharing ,putting in groups, all good, the best bit for me were the stats page they provided it was interesting to watch your views go up. You also had a dedicated help email where they would promptly reply to your questions. Then smugmug told us they were going to transfer all the accounts from the Yahoo servers to Amazon servers. Then Flickr underwent site maintenance beginning on May 22nd, 2019, as part of the final steps of our migration off of Yahoo’s servers. That’s when it all went wrong! When it came back online the first thing I noticed my views in the stats page had dropped by 650,000 views, I promptly contacted the help team the “Flicker Hero’s “as call themselves a prompt reply came back say there engineers were looking in to it, fair enough I thought your bound to have problems with such a huge transfer operation. I gave them I few days and tried again, because all my uploads were failing, another prompt email reply informing me engineers were “still” looking, but a fix was in place for the lost views, however I was still 650, short. As time has gone on more problems have arisen; 1.Uploads failing at the last moment lost all tags 2.Map data missing after spending time formatting (this has always worked) 3.Map data missing off old uploads 4.Map data text changed from full location to just “England” As time went on I Flicker have stopped replying to me now, I went in the Forum to find similar complaints, put on a few honest posts. This was a mistake it would seem as coming back to the forum my posts are gone and I have been BLOCKED... just get the message “our account is not able to post to the forums. If you require help, use the Help by Email system instead.” As Flicker won’t reply to my email and I am blocked from the Forum any one got any ideas. Thank you
- When it worked
- When it stopped working
Reason of review
Poor customer service
Answer my emails
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.