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Peoples Furniture - Lane Recliner is junk and the salespeople won't refund our money.

We purchased a $500 Lane recliner from People's Furniture in Weiser, Idaho on June 13,2011. The recliner mechanism failed in less than one month, and rather than refund my money for a junk chair, they want to "repair" it. The delivery men stated that they have had a lot of similar problems with this brand of recliner (Lane). So, how do you repair junk? Answer, you can't!!! I foresee these people jerking us around until their mickey-mouse warranty expires, and then I am stuck with a junk chair. My advice to ANYONE thinking of purchasing LANE furniture.....DON'T!
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2 comments
#735268

Company policy is to repair unless it can't be, then replace it. Pretty standard policy. They don't give you a new car when yours tears up.

#323987

The owner of Peoples Furniture called this morning and said, "Because I am so unhappy with the Lane recliner, she would allow the $500 credit to any chair in the store". :) :) :)

But, Lesson learned!!! I shall never purchase another piece of Lane furniture!!

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ID
#253499 Review #253499 is a subjective opinion of poster.
Location
Boise, Idaho