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3.0
We bought our RV in November of 2018. We had discovered many issues with RV but were headed out west to visit our daughters for the winter. I had written a review on here and wanted to at least let the viewers here know how we were taken care of. When we returned, we...
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#1990725

We appreciate the time you took to share your experience, Nancy. Welcome to the Thor Motor Coach family!

If there’s ever a time you have questions, please reach out to our Customer Support team at 877-855-**** (Mon-Thurs.

8-5 and Fri. 8-4) or email us at warrantysupport@***.com.

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#2444475 Review #2444475 is a subjective opinion of poster.
Location
Seffner, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Thor Industries - Many issues with Class C 31 ft Thor Quantum

1.3
We have had our RV to Thor factory in Indiana twice for repairs on about 70 issues. We found someone closer to us in Perry, Ohio and had some issues fixed. This should not be. The quality of these RV's is unbelievably poor. Our coach entrance door is now delaminating and they refuse to fix it. How can this happen to a 2018 When we bought it in 2018, we never thought to look under it because it was new. We immediately discovered the wings were rotted. We hadn't even taken it off of the lot and they would not give our money back. There were wires hanging down everywhere. This was at Gerzenys in Bradenton, Florida. It's a long story from there but would love to go in on a class action suit if others want to...We may try to go for the lemon law.

User's recommendation: Don't buy a Thor and even if what you choose is new, go over it inch by inch.

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#1909511

Hello. I was happy to see that our Customer Support team was able to assist you with your concerns.

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#1897840

Thank you for sharing this experience. If you are still needing assistance, please email me at tmcteam@***.com with the last 8 of your VIN and I can assign a Customer Service Specialist to your coach file.

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#2072395 Review #2072395 is a subjective opinion of poster.
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Youngstown, Ohio