Michael S Ddp
map-marker Brunswick, Georgia

Firestone Complete Auto Care - File complaint

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I called the Brunswick location 15 times throughout the day and they never answer the phone. So I went online to make an appointment.

The first time I requested was 8 am on sat and they sent back an automated email stating that time slot was unavailable and to please pick a different time slot. So I selected 11am and it processed. When I went to the store, the guy was not only rude, he said they couldnt do it because they were booked for a whole week. But I could leave my vehicle and they may or may not have it done in a week.

All I wanted was a front end alignment!! When I asked why dont they answer the phone he just shrugged his shoulders. VERY unprofessional.

If the business is short staffed then say that although I doubt it due to the fact I watched 6 employees all standing around doing absolutely nothing and there was 1 customer in the waiting room. Lost a days pay because of Firestones incompetence!

View full review
Loss:
$160
Pros:
  • Convenient location and hours
Cons:
  • Unprofessional employees

Preferred solution: Apology

User's recommendation: Go somewhere else

1 comment
Bridgestone

Hello Michael, we're sorry to hear of any inconvenience, and if you would like assistance with addressing your concerns, we'd be happy to assist. Would you please email us at socialcare@bfrc.com with the details of your experience, store's full address, and your contact information?

We value you as a Firestone customer, and we hope to receive your email soon. ^Jason