Penelope Ann D

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Ubereats - To make a complaint

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Ubereats - To make a complaint
Original review Nov 09, 2022

Well, how about I place an order from a restaurant to deliver a soup and a soft drink I waited the time that I was supposed to way to get my food then it was delivered in front of my door no contact . When I went to pick up the bag the bag was full of the soup which the soup spilled all over the bag and my drink was missing there was no drink and I contacted UberEats through the app, I even sent a picture of the bag full of soup and I didnt receive the feedback, the only feedback that I received was that I wasnt able to get a refund but just to rate the the driver and the restaurant.

Obviously it wasnt the restaurants fault it was a drivers fault so I left it at that and I decided to contact Uber eats through a phone number that I got from a website and I spoke to some lady and the lady told me that she was sorry then whatever happened and blah blah blah and she put me on hold she checked and then she came back and she told me that unfortunately she wasnt able to give me a refund because I have complained before about another restaurant in the past.

Obviously if they did something wrong with an order of course Im gonna complain because Im paying for something and a service that theyre supposed to provide and if it wasnt correct obviously you are going to complain because its your money and its not fair so anyway I was mad I was pissed and I told her that thank you very much but it was a first and the last time that I was going to use Uber eats so beware people sometimes if you complain couple of times about the service not being right the way you supposed to be theyre going to deny your refund, so might as well not use the service at all Thats my complain I didnt get my drink. I didnt eat my soup properly because it was spilled over the bag even though I sent a picture and I still didnt get my money back so obviously $25 into the trash.

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Loss:
$25
Pros:
  • Convenience of delivery
Cons:
  • If you complain more than once they deny your refund
  • Drivers always forget the drinks

Preferred solution: Full refund

User's recommendation: Beware

Penelope Ann D

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Verified Reviewer
| map-marker Houston, Texas

Ubereats - To make a complaint

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I ordered from an establishment food establishment and was Nanas tortilla restaurant something like that and I waited enough time to get my order when the order arrived the soup that I order was spilled all over the bag and I did send a picture on my first complaint also, the lady that deliver the food forgot to pick up my drink so I went to the health area and I made a complaint they said that unfortunately they could not give me a refund so I decided to call The phone number for Uber eats and I complain to the lady and she told me that because I have complained before I was not able to get my money back well actually I wasnt requesting all the money back but its not fair that the soup is spilled all over the bag And she forgot my drink obviously that is money that Im spending so I should be entitled to partial of my order because I didnt enjoy my food first because I didnt have a drink and second of all because he was in the whole amount that I order and Im the one whos paying for it and about me having all the complains obviously if you order some food from other places and your order is damage or theres something missing obviously youre going to complain because you are paying for a service that is supposed to be provided for you But anyway on the end of the story, the lady hung up on me and I ended up pissed about it so thats what happened and I told her that they will be the first and the last time that I will use Uber eats for my for my food deliveries and I will recommend everybody that I know not to use it because we as a group over here at work Im not the only one who has come playing and Im not the only one who has issues with missing items damage items and spilled food so of course I am mad and Im not happy about it but anyway, I didnt get anything accomplished and like always they always win. They always make the money and we ended up being screwed anyway .

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User's recommendation: Beware of their scam to keep your money