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Apple - Geoff Blough - Not a 'Genius'

Last Saturday I went to the Apple store in Fairfax, VA to obtain service on one of my Apple products. A so-called "genius," Geoff Blough, was assigned to assist me. His only answer for anything was "bebuild it...rebuild it! needs to be wiped" He certainly has no knownledge of technology beyond elementary consumer-grade products or issues. While that is somewhat expected, on top of that, my overall customer experience was terrible due to his arrogance. I strongly recommend that you avoid the "Genius" Geoff Blough at the Fairfax, VA Fair Oaks store. I believe Apple has good products, but it could certainly stand to improve its customer service.
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So did you get your product serviced somewhere else, or was he correct that it had to be wiped?

#252547 Review #252547 is a subjective opinion of poster.
Reston, Virginia