Beverly T Yja

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Verified Reviewer

Viasat - Non-existent customer service

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I have had Viasat internet for years. For the last 1-2 years, I get a message every bill cycle that "your payment method has expired." Which makes no rational sense.

I have had the same debit card # for years and my bill is always paid with this card. So I got a new card from my bank account which I have had for 20+ years. And this card was rejected by you!!!! Even though I have used it for gas, food, and shopping, and it was always approved/paid.

I have spoken to "supervisors" and a myriad number of people who cannot help me with this. I gave my bank information and you can use it to pay this bill. I am moving out of the area in a month, and I will not call again. And I will not be your subscriber any more.

And I will be watching if you use both methods, and you will hear from me. I AM A VIETNAM VETERAN!!!!!

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Preferred solution: Let the company propose a solution

User's recommendation: Find another internet provider.

Beverly T Yja

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Franklin, Arkansas

Nextdoor - What is up? For about 3-4 weeks I have sent messages and complaints. Saw it for about 3 minutes and then "cannot reach this page. I am giving up on this, it is too much time to go back and forth.

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YES!!! many times, SAME SAME. I have no more to say. I am a retired veteran enjoying not having to go to work, let one of my neighbors talk me into joining. She does not have this problem. BYE
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Cons:
  • Not being recognized as a user
Reason of review:
Poor customer service

Preferred solution: remove me and my address. Thanks