New Reviewer

Overnightprints.com - their guarantees mean NOTHING!

I placed my order for business cards on the 14th at 4:30pm, with 3-day shipping. Their website clearly guarantees shipping on the next day if order is placed before the close of business (which is verified in the email they sent re: the order). Instead, they did not ship until the 20th! This means that I will not have the cards for the conference that I needed them for. I called and complained and the only thing they would do for me was refund my order, IF I went to the trouble of being sure that the delivery was refused. I pointed out many times that this was not consistent with any sort of guarantee, the rep spoke to a manager, and though she seemed sad about it she would not offer me anything that would make this better. DO NOT DO BUSINESS WITH THIS COMPANY, THEY LIE AND ADMIT TO IT AND DO NOTHING ABOUT IT. Their own words mean nothing to them.
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ID
#140349 Review #140349 is a subjective opinion of poster.
Location
San Rafael, California