memphisboatcenter
map-marker Miami, Florida

Memphis Boat Center, liars and thieves

I purchased a new boat (Moomba Outback V) from Memphis Boat Center in May 2008. Part of the price negotiation and sales contract was a $2000 cash rebate. This rebate was initiated, negotiated, signed, and promised by Memphis Boat Center salesman and sales managers. I never received the cash rebate. When I returned to Memphis Boat Center to talk with the current manager, Cooper Robinson I was met with arrogance and a defensive demeanor. He stated, "what do you want me to do about it?" "we are not going to do anything" "times are tough right now" "you should get a lawyer". By his reasoning it is ok to steal and lie since "times are tough". He also stated that it was Mastercraft's idea to give the rebate and now there is no money available, so it is not the fault of Memphis Boat Center. When Memphis Boat Center is the only one involved in the deal. How do you think they will stand behind a warranty from a new boat? It was built by Moomba, Mastercraft, etc... It is not our fault they did not build a good product. "We just sold it to you. They told us it was valid." Save yourself the trouble and buy/service your boat somewhere else. This group is run by individuals such as Cooper Robinson who will flat out negotiate, sign, and promise one thing and then lie and steal from you. When confronted he will tell you to get a lawyer, good luck getting anything from me. I have all documentation and proof of this transaction. I am also not the only one to be scammed by Memphis Boat Center. I do not want anyone else to be ripped off.
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3 comments
Guest

I was considering buying a boat from memphis boat center but after reading this I am having my doubts. Whether or not whos fault is to blame, Mastercraft or MBC, it seems to me that memphis boat center dropped the ball on this one.

When you are in the selling business and you put your name behind a product, and do not stand behind it, I do not want to buy noting from the company. $2,000 is a drop in the bucket to what this gentleman paid for a Moomba ski boat.

Then to be talked down to by a salesman at the boat center and told to get a lawyer and sue is unbelievable! MBC should have gave this gentleman the $2,000 they promised and then sued Mastercraft, instead of leaving your customer holding the bucket.

Guest

I have recently delt with Rob and Hart and they bent over backwards and even stayed after closing to help me with a purchase. I will tell all I know Memphis Boat Center is where to go.

Guest

Mr. Cobb,

Cooper certainly didn't properly communicate the reason why you didn't receive the $2000 rebate.

I apologize for the way it was handled and the situation as a whole. Please allow me to explain. Memphis Boat Center was introduced to a program called Cash Rewards by Mastercraft Boat Company. After vetting the program for over 2 years, and hearing success stories of people who had received checks, we decided to offer the same program with the sale of some of our boats as a thank you to customers for choosing to do business with us.

We invested our marketing dollars into a fund that paid out to certificate holders that money (which was to grow over time) who took the proper steps to claim that money 3 years after the purchase. As it turns out, the company is now in bankruptcy court (see the BBB website and search Cash Rewards, links are not permissable here), and it's owner being investigated by the FBI for fraud (see the FBI.gov website, or email me for more information). It is our sincere regret that we ever got involved with Cash Rewards and apologize to you that it turned out the way it did.

Certainly had we known, we wouldn't have invested our thousands upon thousands of dollars into the program. Please call me if you would like to discuss it further.

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