Brandon M Eud

The Last Best West - Very dissatisfied with my purchase.

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The Last Best West - Very dissatisfied with my purchase.
The Last Best West - Very dissatisfied with my purchase. - Image 2

I bought a Yellowstone Kelly hat from these people $850. The hat body arrived barely sanded, the stitching on the edge binding was uneven. Sent the hat back and still could not get it correct .

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Loss:
$850
Cons:
  • Arrogant customer service and non apologetic

Preferred solution: Full refund

User's recommendation: Stay as far away from this company as possible.

4 comments
Guest

The Last Best West hat company did take the hat back and chose not to fix the bound edge. There completely incompetent.

Guest

Hi everyone - this is The Last Best West. Just to add to this post: We have WONDERFUL customers.

But every 10 or 12 years we get a customer who is rude and demanding and cannot be satisfied. We had Mr. Melancon send back his hat and paid for the shipping. We were always responsive and tweaked the hat and got it back to him in a timely manner.

In one spot on the bound edge the stitching is not perfectly straight as he shows in his picture. We would have been happy to re-do that stitching (we want our customers to LOVE our hats) but instead Mr.

Melancon makes this comment: "The folks making hats for y’all are retards." We have hundreds and hundreds of (REALLY) satisfied customers. This customer was quite the opposite and I think his comments pretty much sum up the type of individual we are dealing with here.

Guest
reply icon Replying to comment of Guest-2268804

The last best west are dishonest and will not reply back to emails requesting the hat be fix . I’m simply asking to get what I paid for . Stay away from this dishonest Canadian company.

Guest
reply icon Replying to comment of Guest-2268858

The last Best West here again Brandon Melancon. We are not dishonest and please note that we refunded the cost of the bound edge to you so that you can have someone stitch it on for you under your direct supervision. We believe that is the only way you will be satisfied (if ever).

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