Laurelle M

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National Floors Direct - NFD is a scam

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NFD is a scam- buyer beware

I chose NFD as a direct result of the reviews online. If you live in the Maryland/DC region Please learn from my experience- Do not purchase floors from this company.

What they dont tell you is you will be waiting for them from 7:30 am to 5:00 pm and if they dont show up by 5:00 pm you will be rescheduled. You cannot cancel your order, you cannot speak with management , you cannot vent or write your concerns with anyone in leadership. The customer service person (Kim) informed me there is nothing you can do but wait.

No floors installed, no communication and out of $4000. I regret choosing this company to install my floor.

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Loss:
$4000
Cons:
  • Take money and never deliver product

Preferred solution: Full refund

User's recommendation: Choose any other company but this one for your flooring needs