Mohammed R Zkh

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Amazon India - Worst Customer Service and Products promoted on website

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Amazon India - Worst Customer Service and Products promoted on website
Amazon India - Worst Customer Service and Products promoted on website - Image 2
Amazon India - Worst Customer Service and Products promoted on website - Image 3

Unable to claim warranty on the product. Vendor not responding and Amazon not helping -

1.

First call to your customer service for the seller not responding - Your agent said please send an email to seller as chat is not considered. I sent an email and waited for 3-4 days for no response.

2. Second call - I spoke to Asha - She said that the email should be sent from Amazon and I will have to wait till Oct 14 and she also scheduled a call back for oct 14th 9-10AM IST but never called me back.

3. When i called on 14 Oct - Agent could not see the records so i asked to escalate it to supervisor and the supervisor said he will send an email again to vendor and if they don't respond back by 19 Oct - Amazon will take an action (A-Z warranty).

4.

When I called in on 20 Oct the agent said no, we cannot raise A-Z Warranty. I asked for a supervisor - I got Barsha this time and she says that we are not able to raise the A-Z claim. .We will send an email to the vendor and they will respond. I asked her if the vendor responded to their emails which were sent twice - she said no.

I don't understand why they have to send an email to the vendor again when he is not responding.

I am not able to use the product now. The cushion has become so bad that we cannot even sit on it for a long time. The corner stitches are coming out. I just need an email from your team if you can take care of this or not.

If you are not responsible please send an email that you are not responsible.

I will take it to the next level for resolution.

One more important thing to add - Every time I call for your support. I have wasted more than one hour to get an answer that we will send an email to the vendor.

View full review
Loss:
$13000
Cons:
  • Worst service and fraud vendors

Preferred solution: Full refund

User's recommendation: Amazon is promoting all fraud vendors