Paloma V Eyk

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Carvana - Problem after problem with no real resolution.

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Carvana - Problem after problem with no real resolution.
Carvana - Problem after problem with no real resolution. - Image 2
Carvana - Problem after problem with no real resolution. - Image 3
Carvana - Problem after problem with no real resolution. - Image 4
Carvana - Problem after problem with no real resolution. - Image 5
Carvana - Problem after problem with no real resolution. - Image 6
I can barely put into words how HORRIBLE their customer service is. After my delivery date being pushed back THREE TIMES with little to no explanation (please note, the explanation will change depending on who you talk to) my car was delivered COVERED IN DOG HAIR. I dont know what standards they have in regards to these vehicles but it is LOW. Now, I love my car and I was willing to forgive all the but as I was pulling out of my garage, the garage staffed stopped me and alerted me to the fact that my car was leaking oil. Come to find out, it was because the valve/gasket covering the oil filter at the bottom of my car WAS NEVER TIGHTENED. So since my delivery 2 weeks ago, a steady stream of oil has been leaking. Which in my opinion is DANGEROUS AND NEGLIGENT. NoThe best part is (and if you are still reading this God bless you and p RUN from this company) when I called customer service, they told me that 1. Everyone in leadership was too busy to speak to me and 2. THEY COULD NOT HELP ME. I was told that my issue was a warranty issue and I needed to take it up with another company because they were not at fault. DO NOT BUY FROM THEM!!!
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Loss:
$250
Cons:
  • Poor customer service
  • No standards for quality

Preferred solution: Price reduction

User's recommendation: Do Not Buy!

1 comment
Guest

Ty.