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Apple - ITunes Extras & Movies

Update by user Aug 18, 2011

Update. 3 of the 4 movies have been redownloaded.

The 4th can not be because as three of the \"senior\" agents have advised \"...the movie was originally for sale as a stereo sound movie. The movie is now been upgraded to a Dolby sound movie and is therefore not the same product. We cannot grant you credit or a redownload of this movie. It is technically a different product.\".

Now a fourth \"senior\" agent has also called, and she has granted the credit for the movie back to my credit card, after reading all the other notes. She indicated that the other \"senior\" agents\' comments were \"nonsense\".

Original review posted by user Jul 18, 2011
I have 4 movies with "extras" where the "extras" no longer play. Customer service at Apple state this is normal. What happens is the company that creates the "extras" can take them off the iTunes market, change them and then re-add them. Once they are re-added they are technically a different product and you (who already purchased the product) will no longer have use of this product. So even though I bought a working product, because they changed what they sell to the next guy, my version will just cease to work. They say that's the way it works and there is no customer recourse.
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#249720 Review #249720 is a subjective opinion of poster.
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Richardson, Texas