Diane C Wdj

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Michaels Custom Framing - Not happy with custom framing of golf flag

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Michaels Custom Framing - Not happy with custom framing of golf flag

I was told I would receive a call when my custom framing was complete, approximately 2 weeks after drop off. Three weeks later I called to inquire about framed golf flag and was told 'Oh yes, it has been here over a week..' Never received a phone call!

Went to pick up and was not happy with results. Flag was all bunched up, creased, not lying flat at all. I told the framing department I was not happy with how it looked. Was told a manager would call me in a day or two.

The next day, I was called and was told there was nothing they could do. The fIag had been sewn around all the edges and the buckling was a result of the embroidery. Iexpressed my dissatisfaction and ultimately picked up the framed flag. I returned home only to find out flag was not sewn around the edges, but only tacked at corners!!!

I am so angry with Michael's custom framing.

I have been a customer of their framing department for years but will NEVER do business with them again. VERY DISSATISFIED CUSTOMER!!

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Pros:
  • Have always been a customer
Cons:
  • Not happy with how flag was mounted

Preferred solution: Price reduction

User's recommendation: They lost me as a customer