Anything goes to sell plans. NEVER take the word of a "sales" associate. Whether through the phone or in person, EVERY single "pitch" has at least one lie or deception - intentionally or more likely by ignorance.
Mgrs at BBY push these as #1 priority. Complaints as such through all blogs, sites, stores, cust support reach Mt Everest.
"Accidental damage" options across all retail are offered on portable items, not stationary ones. Problem is, you can't prove the lie. If you can, you have a case in small claims even though ANY and ALL BBY store personnel are NOT experts in service contracts. The only word you could rely on as an expert would be the person in corporate who arranges the plans through the service administrator. Even if you stood with an associate and read the terms, many are still fuzzy.
Damage plans, though, are priced through the roof (price/product ratios). Unless one is a reoccuring klutz, stay clear of any insurance.
Best Buy sends these out under warranty regardless of your Geek Squad plan. The repair depot bills the mfr in year 1. While you paid a ton of money up front, there is and never was any CLAUSE guaranteeing turnaround time.
If you go directly through the mfr in YEAR 1, you are better off. Geek Squad are NOT hardware authorized repair services for any mfr.
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Non-Repairable Refrigerator after 2.5 years of use.
The mfr warranty is 1 year. Whirlpool is only legally liable for that year. Unless you can prove the problem began in year 1 and was never fixed properly, you are SOL.
On the other hand, check with your state's consumer protection laws to see if there are some "implied warranty" statutes. Some states have these for up to 4 years.
Refrigerators still have a long life expectancy, though. Try emailing one of the executive VPs of Whirlpool with the facts. There should be some room for accomodation/negotiation.
"lifetime optimization" is a complete ripoff. Plenty of free antivirus, malware and utilities software available through major websites. Be smart here, not gullible.
Again, a service plan would have ZERO to do with the YEAR 1 warranty. If the TV failed beyond the return policy, it is the mfrs liability for the entire year. PERIOD. Anything else is a lie. There is NO rhyme or reason to service contracts, only profit for the store and the service administrator. The rate of failure of ANY product beyond year 1 do not under ANY circumstances justify a service contract. Any and ALL "pitches" from retailers are purely self-serving and chock full of lies and deceptions. Too many consumers are ignorant and gullible enough to say yes, sadly.
I@***d citizen: beg to differ. the HH Gregg service plan, as will ALL others, defers to the mfr in YEAR 1. Read your terms. Hard drive failure is a warranty issue. A virus or malware is the consumer's issue from Day 1.
OP should not have contacted HHG; should have contacted the mfr customer support directly.
Shills pushing service contracts are the *** perpetuating myths on the consumer.
Best Buy doesn't service appliances. Their "warranty" is irrelevant here. Call the mfr or go to the mfr website to get authorized service. Same as it ever was.
@Melinda: If Magnavox labor warranty is 90 days, the plan started on day 91. The plan administrator assumed the warranty was one year. You have a good case.
Ask the club manager to escalate the issue. If this doesn't work, contact the BBB and your State's Atty General. You are in the right and will get action.
More evidence that the entire consumer electronics brick and mortar retail industry is ONE BIG CLUSTERF..K of awful customer experience.
Shop online.
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Guest-600101#600101
Shop online? Cost our nation more tax revenue and jobs. It's people like you that buy the cheapest POS you can find and further China's economy further. ***.
You paid for overlap in year 1 - that is a ripoff. Your year 2 warranty covers you, standard plan, for all electrical and electronic malfunctions, not physical damage and not software. If so, why are you not making a claim in small claims court? OR going to the BBB?
FYI @odguy - the plan price to product price ratio for "premium" plans is evident of a HUGE ripoff. Only a small percentage of people even worry about dropping a laptop. Insurance is not required. Sold as a pack of lies.
You decided to buy the house brand. It has the same warranty as other brands. What retailer fixes TVs in the store?? By buying Insignia, you are inherently relying on BBY for any service issues. There are never ANY guarantees of fast turnaround. Next time, buy a real brand.
OP I would love to back you but i can't. Past the 30 day return policy stated everywhere. What one *** employee says on the phone is irrelevant. You're under mfr warranty and BBY is NOT an authorized repair center for any mfr. Under GS plans, the only thing they do is send products out to a repair facility. If you sue you will lose hands down. Use the mfr warranty and contact them.
If you use a plan, please explain why you should get the money for the plan back? IF the repair would have been you cost, then the plan worked. If the watch was taken care of under the mfr warranty, you were defrauded.
Your plan is probably a replacement plan. All this means is that you added one year to the warranty, getting 2 years instead of one. While no where does it say that physical damage is covered, you have recourse through the mfr if a button came apart prematurely. Your right - the plan is useless. It's "marketed" with a lot of hype, but hype is all it is. Sadly, Target executives are blind to the plan specifics and its deceptions.
What any salesperson "said." is irrelevant. they are NOT experts on service contracts; they just attempt to sell them anyway anyhow due to pressure. Your written contract would have told you all you need to know, albeit, in very small print.
When you do call, as you've experienced, everything is done to circumvent having to actually honor a plan. Fine-print nitpicking is the norm.
Cash for returns up to a limited amount is standard procedure at all consumer electronics retailers. You did not get screwed because they ARE sending you a check in a reasonable amount of time.
BTW - paying cash for large purchases is the WORST decision one can make. Credit card companies will fight for you if you've been wronged on a purchase transaction.
These cases need to go to Walmart corporate offices, VP of Stores. Enough of them will give corporate pause as to what they are actually doing to their customers.
Retail would be a far better shopping experience without the existence of extended plans.
Since there are very few functional parts on grills, service plans on them are very spurious at best. You would have been better off going to the mfr website or calling them. The call centers for these plans are clueless and the process obviously made to frustrate. Get outside help such as your state's division of consumer affairs and the BBB.
14 days is the policy and has been for a while. Do you listen and believe every word of a used car salesman? BBY associates are actually NOT (legally) experts on their policies. Written policies and posted signs always trump all. Retail has always relied on the (sadly) gullible consumers.
Your receiver will be repaired under mfr warranty - which is either one or two years. Very rare, though, on solid state audio. Hey, the return policy is 30 days and is posted. Based on this and other websites, we know that BBY are *** when it comes to not giving customers any leeway. No news here.
I am not nor have I been a Lowes employee. The system was in place for years to help Lowes increase market share versus Sears. It worked. The Appliance Specialist position was one of the best in the industry and attracted better talent. To take the system away is both a business and cultural decision as many have made decent livings with the income from successful sales. While it is their prerogative to change the system, Lowes must be in dire financial straits to give only 2 days notice, though. The employees you cherished are now treated as line items on their financial statements.
You already bought a one year extended warranty? Why would you buy another year - do you think you're going to drop it down a flight of stairs? If you already have the first hand experience of awful customer service, why put any faith in the other services? Many choices with PCs and electronics purchases, none of which should be Worst Buy.
A lot of times this behavior occurs when you are buying an advertised TV and/or the other customers are buying extra unnecessary services such as protection plans.
"Not everyone can sell TV's," if it is already picked out, most of us don't need the nonsense of Monster cables and Geek Squad Black Tie Deception plans.
Apple is responsible in year 1. Warranty after that covers electronic failure, NOT liquid or physical damage. Have Club Mgr call warranty administrator adn you'll get action.
If you purchased your electronics from Walmart, Sam's, Target, Office Depot the company that contracts with the retailer is called NEW Customer Service Companies or NEW/Asurion. Warranty Logistics appears to be the repair depot that you sent it to. The best way to handle this is twofold: get in touch with both the Store/Club Mgr and the corporate dept that handles the plans and tell them the facts. Second, get a partner, such as your state's Division of Consumer Affairs OR a local news consumer hotline - these are more powerful than the BBB. You'll get action. Telling you "water" damage is an easy way out or a delay tactic to not pay the claim. Any source of moisture can trigger a little piece of film inside indicating liquid.
It is HH Gregg's legal obligation to exchange a defective product within their return policy. It is LG's responsibility after till the end of year 1. If either party feels that your electrical issues were caused by your wiring or circuits, then they would back away. As long as you have an authorized tech leaving you a written service call report that the TV was defective, this is all you need for LG to issue a return authorization. If LG balks, then go to your state's division of consumer affairs or attorney general and you'll get action.
HH Gregg doesn't do service. You could have asked if this was so important. TVs, unlike refrigerators, are not critical. 1-2 weeks for service is normal. In fact, you are wasting your time talking to HHG; talk to Samsung support.
HH Gregg has a store return policy. The mfr has the 1 year warranty and is legally responsible. This is old news - 30 years old. It is the same anywhere other than mom and pop stores that do their own service. You could have purchased at Best Buy, Sears, Lowes or Home Depot and the same mfr authorized servicers would have worked on your units in year one.
If you had an extended plan after year one, the HH Gregg subcontracts a plan administrator.
If GE or Maytag (owned by Whirlpool) cannot fix the unit under their warranty, GE or Maytag should replace it.
Your protection plan has nothing to do with the mfr warranty. The laptop goes to a regional repair center with the thousands of others from many sources. a couple of weeks is normal. Where does it say any guarantee about turnaround time? If you spent the warranty money and brought it to a local PC repair store you would have gotten better service and faster turnaround. Geek Squad doesn't hardware issues and certainly not those under warranty.
You've been had. You plan only "replaces" with a gift card in year 2. Sanyo covers in year one and the service plan company has nothing to do with it. Only if product doesn't work, not liquid or other damage. Class Action material.
It's not Target you're speaking to. It's NEW Customer Service, the vendor. As long as you don't pay, you got a good deal. No service contract guarantees a turnaround time. You might get a full gift card out of this if it is unrepairable.
Duped again. He said/she said is a lose-lose proposition. Your 3-year plan is a service plan that pays for shipping to fix it - as long as it's NOT damaged. Might as well call the number and use it.
Why would I "ask" someone who is most likely to give you misinformation? It's posted at the registers and on signs in the store. Learn the hard way about shopping at Worst Buy.
Your extended warranty starts afer the mfr warranty - which is (most likely) two years and you paid for an additional three. Only if it doesn't work, not physical damage, not accessory (such as blades) issues, not maintenance (which they're charging you for). Assurant Solutions is the company responsible. These plans are contracted out. Service plans on tools are a total waste of money - you're essentially covering the motor. Cancel the plan and get a refund. It didn't take effect yet.
Paying by cash is the WORST way to pay for a major electronics or other purchase. Every retailer has cash refund limits for the exact loss prevention reasons as posted.
In addition, if there is ever a problem with a legitimate return or service not performed, the credit card company will err on your side, refund you and fight the retailer.
I never shop at BBY, buy they are legally protecting their business here. This is OLD news.
Best Buy has a legal obligation to replace the defective product within the stated return policy period. Anything less is fraud. Contact your State Attorney General and your local BBB.
BTW, Dynex is the BBY house brand. They get unlimited credit for these. Just poor store management.
You got stuck with their "fair market value" clause in the mouse print of the Black Tie plans. Check Ebay for what others are selling a 1 year old computer for. IF signficantly more, consider taking them to small claims court. Also, if significantly more, get in touch with your state's division of consumer affairs.
@niceone2150 you are right on the money. Store manager is incompetent if he/she couldn't take care this customer. Making customers feel small by treating him as if he was trying to escape from Alcatraz only gets you what you deserved - a call from the Attorney General's office. Whay would a business owner not want to create loyal customers and repeat business?
@jeffh - the refurbs come from Sony - under their warranty. Your Geek Squad Black Tie Plan is doing you no good. The plan administrator does not override the mfr warranty.
HHG contracts these services out. The plan administrator's name is located on the back bottom of the brochure and/or the body of the fine print. Both HHG and the administrator get a percentage of each plan sold. Both of their margins combined can be over 60, even 70% of the price of the plan.
Most products have very low failure rates. That is the ONLY basis for the existence of extended service plans.
Think about it, we would all be better off if extended warranties/service contracts didn't exist - retailers would be forced to get better at service and minimize selling products that have excessive return rates.
They can refund your money rather than sell you a money loser. Black Friday is all hit and miss, whether online or in store. Loathe the practices at BBY, but not worth the aggravation here. Get your refund and shop elsewhere.
Ok, let's clear things up a bit. Best Buy and OfficeMax have the same service administrator for their plans, NEW Customer Service Companies. In the same geographic area, both would send it to the same place. Geek Squad may handle software issues, but they send the computers out for parts repair as they are NOT an authorized repair service for the manufacturers. Any differences in plan prices are purely due to greed.
You service plan uses the lowest cost servicers. Lowest costs parts are ordered, with maximum shipping times to lower costs. Efficiency and expedited service is NOT part of any service contract. Best Buy hires NEW to administer its plans. NEW call centers direct to the lowest cost servicer. No one person manages your service. Good Luck.
When you call the number to cancel or the phone trunk for that option, this is hwat you get - why would they staff it with other than one person? You're better off emailing or sending a certified letter.
Westinghouse is responsible for their 1 year warranty. what you are all missing is that the plan states "3 year plan beginning the date of purchase." ONLY if you read the mouse print does it state that the mfr is liable under their warranty. Deception. Many like it. Class action material.
Your receipt with the plan info on it is legal proof of your contract. You don't need to register anything. Call them if you have a product problem with receipt in hand.
Calling BBY customer service for product learning curve issues is akin to calling the government for investment advice.
Google the mfr website, online forums or the like. "On the phone...." tells me you are not the resourceful/educated type.
Sorry, I'm with OP on this. Intent of plan is to cover physical and liquid damage. If it were called in as "I spilled my iced tea on it," call center rep would accept. Therefore, the plans are solely based on the whims of the call center rep and what they hear. In fact, outstanding customer service would be to TAKE CARE OF THE CUSTOMER, not look for an excuse to say NO. If you are the business owner and just lost this customer, how would you feel.
This is EXACTLY why BBY is losing record amounts of business to Amazon and other etailers.
Black Tie Plan = Poor Investment
Mgrs at BBY push these as #1 priority. Complaints as such through all blogs, sites, stores, cust support reach Mt Everest.
"Accidental damage" options across all retail are offered on portable items, not stationary ones. Problem is, you can't prove the lie. If you can, you have a case in small claims even though ANY and ALL BBY store personnel are NOT experts in service contracts. The only word you could rely on as an expert would be the person in corporate who arranges the plans through the service administrator. Even if you stood with an associate and read the terms, many are still fuzzy.
Damage plans, though, are priced through the roof (price/product ratios). Unless one is a reoccuring klutz, stay clear of any insurance.
Best Buy Run Around
If you go directly through the mfr in YEAR 1, you are better off. Geek Squad are NOT hardware authorized repair services for any mfr.
Non-Repairable Refrigerator after 2.5 years of use.
On the other hand, check with your state's consumer protection laws to see if there are some "implied warranty" statutes. Some states have these for up to 4 years.
Refrigerators still have a long life expectancy, though. Try emailing one of the executive VPs of Whirlpool with the facts. There should be some room for accomodation/negotiation.
Screwed up the repair to my laptop
Take you Money elsewhere.. HHGREGG Sucks!
Would not honer the warrnty
OP should not have contacted HHG; should have contacted the mfr customer support directly.
Shills pushing service contracts are the *** perpetuating myths on the consumer.
Deceptive warranty
Most "sales" pitches contain lies or just plain ignorance of facts.
By purchasing from BBY, you set yourself up for everything you got.
Will not honor warranty
Poor Customer Service
Ask the club manager to escalate the issue. If this doesn't work, contact the BBB and your State's Atty General. You are in the right and will get action.
The truth about hh gregg from an employee
Shop online.
DO NOT TRUST OFFICE DEPOT
FYI @odguy - the plan price to product price ratio for "premium" plans is evident of a HUGE ripoff. Only a small percentage of people even worry about dropping a laptop. Insurance is not required. Sold as a pack of lies.
Company does not honor warranty
BEST BUY LIES!
Jc penney coustomer service sucks !!!
Unbelievably bad service
I purchased a laptop with insurance its a scam
When you do call, as you've experienced, everything is done to circumvent having to actually honor a plan. Fine-print nitpicking is the norm.
First time and last time best buy customer
BTW - paying cash for large purchases is the WORST decision one can make. Credit card companies will fight for you if you've been wronged on a purchase transaction.
Fraudulent Replacement Plan
Retail would be a far better shopping experience without the existence of extended plans.
Walmart Service Plan - Don't trust them!
Taking advantage of an elderly man
Warning: Best Buy does not back the products they sell
Lowes employees losing their commissions
Your Process For Extending Warranties SUCKS
Best Buy Customer Service
"Not everyone can sell TV's," if it is already picked out, most of us don't need the nonsense of Monster cables and Geek Squad Black Tie Deception plans.
Workers don't understand their own warranty.
Warranty Logistics Inc. sells extended warranty, does not fix anything...
Stick to your guns!
Both LG & hhgregg are on fire literally!!!
HHGregg Horrible Service
I was ripped off by hhgregg
If you had an extended plan after year one, the HH Gregg subcontracts a plan administrator.
If GE or Maytag (owned by Whirlpool) cannot fix the unit under their warranty, GE or Maytag should replace it.
BEST BUY
Vizio does not stand by their Products so don't buy.
Replacement Plan is NOT a replacement Plan!
Service plan, just without the service
Target refuses to uphold Service Plan
$95 heist by Bestbuy
Home Depot Lies Want Honor Warranty
Best Buy Sucks Wouldn't Give Cash Back Over $500
In addition, if there is ever a problem with a legitimate return or service not performed, the credit card company will err on your side, refund you and fight the retailer.
I never shop at BBY, buy they are legally protecting their business here. This is OLD news.
Best Buy will not replace 4 day old defective LCD TV
BTW, Dynex is the BBY house brand. They get unlimited credit for these. Just poor store management.
Do Not buy the extended warranty from Best Buy!!
BEST BUY EXTENDED WARRANTY RIP OFF
@jeffh - the refurbs come from Sony - under their warranty. Your Geek Squad Black Tie Plan is doing you no good. The plan administrator does not override the mfr warranty.
Extended warranty plan from hhgregg is terrible
Most products have very low failure rates. That is the ONLY basis for the existence of extended service plans.
Think about it, we would all be better off if extended warranties/service contracts didn't exist - retailers would be forced to get better at service and minimize selling products that have excessive return rates.
BEST BUY BLACK FRIDAY LIES
Officemax Laptop Warrantee SCAM
Geek Squad Technicians and Customer Service Agents suck
Do Not buy warranty from Best Buy
Target Didn't Stand Behind It's Product
3 year Extended TV Warranty - Isn't
Performance Protection Plan Services A rip Off
Best Buys Customer Service Sucks
Google the mfr website, online forums or the like. "On the phone...." tells me you are not the resourceful/educated type.
Best Buy Black Tie Protection
This is EXACTLY why BBY is losing record amounts of business to Amazon and other etailers.