comment to review:

The truth about hh gregg from an employee

Hhgregg #932174
LG has a 1 year warrranty. If the problem first occurred at 18 months, it is the legal obligation of Warrantech to take care of it. The only reason they balk is that they either don't know what the problem really is or Warrantech does not want to pay. Typical. Call HH Gregg corporate and tell them you will go to the State Attorney General if this is not resolved ASAP.
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1 reply
Anonymous
#1198819
Samsung warranties their drive motors for 10 years. So, if it was the drive motor then Samsung was the one obligated to repair the problem.
comment to review:

3 year Extended TV Warranty - Isn't

Target #751966
You may have to ship it in year 2 as well. If so, service company, NEW, will send you a box prepaid. Long process. NEW (toll free number on booklet) administers plans for Target and stores have no clue as to process or details. Only one at Target with some info is the person/manager responsible for hiring NEW at the MN HQ.
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comment to review:

Lowes extended warranty

Lowes #736083
Retail contracts have NEVER included loss of service clauses. Plus, these contracts have NEVER had guarantees of service efficiency or time frames.

Just not worth the stress. Especially if you knew of the actual reasons for the delay. Retail consumer contracts are NEVER consumer friendly.
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comment to review:

Lowes extended warranty

Lowes #736081
Troybuilt comes with a 2-year warranty. You purchased an additional year or two only. ("3" or "4") year plan. Why? The plan does NOT take liability under mfr warranty. The terms and conditions tell it all, if not deceptively and in mouse print. IF any reason for failure in any year is deemed to be "user error," you're SOL. This includes anything related to gas, charging, oil, etc. Plan also excludes all other maintenance items such as belts, oil issues, blades, filter, etc. Buyer beware is the rule, and the law.

Plus, the mfrs "dealers" are usually not part the "extended" network.

BTW, Mowers motors last 10 years with proper maintenance.
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comment to review:

Fraudulent Product Replacement Plan

Walmart #630568
The nonsense that is proliferated behind the scenes is extraordinary. The company that Walmart uses to answer the phones and process these is called N.E.W. At Walmart, Anne Johnson is the Director of the Plans. To all of the aggrieved - call Bentonville and contact her directly. Walmart corporate needs to hear each and every one of these complaints.
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1 reply
Anonymous
#763146
whatishernumberIsurewillcallms.AnneJohnson :p
comment to review:

Warranty Logistics Inc. sells extended warranty, does not fix anything...

Warranty Logistics #615526
Go right to the source. i believe her name is Anne Johnson - the Walmart Director of the service plans. Call Bentonville.
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comment to review:

Unhappy with purchase AND return policy

Best Buy #600040
If you do your due diligence research, you'll easily conclude there is NO reason to shop BBY. For peace of mind, shop Amazon.
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comment to review:

Black Tie Advertisement Rip Off

Best Buy #600039
For a period of time, BBY DID offer to offer credit, in the form of BBY reward points, if you never used the plan. That has been discontinued, at their discretion. Because the program is discontinued, I don't think you'll get anywhere with your claim. You would have to have written proof, then have a legal venue such as a small claims court deem it an enforceable contract. Forget it. Try emailing corporate - maybe you'll get an accomodation gift card.
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comment to review:

Best Buy is a RIPOFF!!!!!!!

Best Buy #598480
Sorry OP, you're misinformed. The replacement plans replace the "value" of the product in a gift card, or provide you with a new or refurbished one. Nowhere in the terms does it or did it ever say that you will get the exact item. Your ranting is absurd and I don't and never did work for BBY. Plus, without the plan, the store has ZERO obligation to do anything for you as you dropped (it's called consumer negligence legally) it. So, for the $30, you got money or a credit. Sounds like a win to me. BTW, the plan you purchased was not extended, it was for year 1.
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comment to review:

It's Time For Customers to Put Telecheck in Check

Telecheck #596033
The retailer dictates the parameters. There is no leeway on the part of cashiers because they would be violating company policy. Retailers will lock-step stop taking checks soon enough. Have you thought of a debit card? This is an easy solution. Why stress.
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comment to review:

Banker's Warranty- IS A JOKE!!!

Bankers Warranty Group #595477
If the retailer you purchased from no longer uses Bankers, Bankers then expends few resources servicing existing contracts, because there is no incentive to satisfy that retailer any longer. Plus, most consumers don't understand that the thrid party administrators pay bare minimum to the repair companies - you don't necessarily get the best available. Bankers does have a HORRIBLE reputation otherwise and this could have easily been Googled. Comment to all - stay away from ALL extended warranties - no one has your best interests in mind.
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comment to review:

Sears Sells Faulty Warranties

Sears #595472
Does your service contract cover "normal wear and tear? What do the terms and conditions say? Are the "white dots" affecting the quality of the picture? Are they appearing with more frequency over time? Where are they on the TV? Is this Sears "service" you're speaking with or the store personnel? You can probably Google this problem or forums as such on the Toshiba website. On the other hand, Sears has been selling this nonsense since the inception of service contracts/extended warranties. Any due diligence research would have uncovered less than stellar service, unrealistic expectations and lots of incompetence. You succumbed to commissioned salespeople - you expected more?
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comment to review:

Staples Extended Warranty plan sent me an un-usable replacement.

Staples #595461
$250 of parts? What? what parts? AC Adapter, Ink? This post doesn't have credibility without further info.
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comment to review:

Power cord not covered thru extended warranty

Staples #595458
You're invoking an extended warranty for a $2 power cord. You're kidding, right? Any store would've gladly swapped one for you. Cords don't "fail," unless they are negligently pulled/twisted over a period of time. Is it the AC adapter? That is much more expensive. Something is fishy here.
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comment to review:

Lowes/ whirlpool consumer nightmare

Whirlpool #595451
Whether it's Lowes, Home Depot or others, the retail stores are not in the business of administering appliance service. At most they have a list of servicers. Call Whirlpool directly or visit their website and find out if A&E is the only authorized service company. If they have any trepidation of doing a weld, then you certainly would have the same of them doing the work. There is no formal or legal recourse for reimbursement of food as the warranty does not guarantee time frame. Do read the fine print, though, as some actually do have reimbursement limits and provisions - through the mfr.
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comment to review:

My Cub Cadet GT1554 - What a boondoggle!

Tractor Supply #585428
MTD owns the Cub Cadet and Troy Built brands. Get the name of the area rep from the store and email/call them. Maybe there's some accomodation available.
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comment to review:

Extended Warranties are Bull ***

Office Depot #576732
"5 years for $99" is years 2-5. Does not cover physical damage. "2 years at $199" is years 1&2 damage insurance. Year 1 is mfr warranty for all PCs. The 3rd party service administrator, NEW, defers to the mfr in year 1 except for damage; otherwise they are out of the loop and deflect service issues to the mfr. Why anyone would buy years 1&2 for &199 is beyond rational belief. The "house" wins many times over for ALL extended service contracts. The need for such is a figment of the ignorant consumer's imagination. Save your money. Across ALL products, you come out way ahead in the life of the products.
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comment to review:

Don't buy a computer at Office Depot

Office Depot #576727
Great customer service dictates that the manager swap it out. Ask for and call the District Manager who will take care of you.
Putting customers "on trial" is simply a sign of a poor manager.
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comment to review:

Karma

Best Buy #574803
Everyone's price matching policies exclude limited quantities, special sales, one day sales,etc. This is OLD news, like 25 years old. Unless you just arrived in this country and don't speak of read English, this is common knowledge and certainly not worthy of a complaint.
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comment to review:

Toys R Us Sucks

Toys R Us #572831
Sounds like "buy the item, receive a gift card, return the item." Who's ripping off whom? Please explain.
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comment to review:

BestBuy.Com is Awful

Best Buy #570916
Customer "NO" Service is the norm. That's why we purchase from Amazon.
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comment to review:

SERVICE PLAN POLICY

Best Buy #570915
"You" wanting it replaced is not the plan YOU purchased. There would have to be 3 repairs of the SAME issue for a "replacement" to take place. That replacement, btw, would be depreciated. congratulations. By purchasing their "black tie" plan, you added the equivalent of 10 years of stress to your life.
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comment to review:

Sears cancelled My Black Friday early bird order!!!!

Sears #570913
Limited stock, these are hit and miss. They have to sell some or else they could get in huge legal trouble.
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Anonymous
#571087
honest 4 sure ...Hmm.. called the corporate office at sears and was told there were no 32 seiki tvs in stock ANYWHERE . They never had them and they are looking at a lawsuit from several people as it is against the law to advertise a sale item and have none to sell. this has happened for the last 3 years on black friday pre sales.
This coming from the sears corp office . Wow and I still got charged for the order and I am in the process of trying to get the charge reversed because sears claims I DID receive the item but according to the main office NO ONE GOT THE SALE TV .
Even my bank knows about this due to the high amount of people asking for a dispute over the same item . accounts have been debited and want a refund just ***
comment to review:

BRANDSMART

BrandsMart USA #570912
Get in touch with the Store Manager. If he/she is worth the title, they will take care of you. If that doesn't work, contact the District Manager. I cannot believe the DM would let this get any higher (to the VP of Stores).
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comment to review:

Hh gregg service plan a nightmare

Hhgregg #570194
For the zillionth time, the retail stores neither administer nor have anything to do with servicing product. These are outsourced to third parties. If you want good service, go through the manufacturer and its authorized technicians. Buy a reputable name brand and you know there is a large customer support division. You lose all control when you buy an extended service plan PLUS, you may lose your mind.
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comment to review:

Wouldn't honor Max Assurance plan

Office Max #570191
You are all off base. OP paid for an extra year or two, not year one - which is covered by the mfr. Electrical and electronic failures, not software and not physical damage. If your operating system froze or you had a virus, you are out of luck. There is no ripoff, just another consumer falling prey to extended nonsense - a TOTAL waste of money.
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comment to review:

Best Buy Extended Warranties-No Good

Best Buy #569736
Read this:

"If we determine, at our sole discretion, that your product cannot be repaired, we will replace it with a product of like kind and quality that is of comparable performance or reimburse you for replacement of the product with a voucher or gift card, at our discretion, equal to the current market value of the product, as determined by us, not to exceed the original purchase price of your product, including taxes.
ï‚· Technological advances may result in a replacement product with a lower selling price than the original product."

Above is part of the terms of the contract you purchased. By the way, you purchased years 1-3, not 3 additional years. Other than damage, year 1 was under mfr coverage.

Price appears plausible based on depreciation. I never buy from BBY, but no one forced you to purchase a BBY columbian neck tie service plan. In effect, you're getting $330 (actually less because you could have invested the 330 or used it in 2010 for more productive purposes).
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comment to review:

Lowe’s is cheating on the extended warranty

Lowes #556131
Congratulations! Your lawn mower has a 2-year warranty and you purchased year 3! Brilliant! Motors last 10 years. Compounding matters is that the company you purchased the plan with no longer does Lowes plans - so customer support would be exceedingly tough. Good luck. Next time, stop listening to retail clerks.
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comment to review:

Panasonic camera and extended warranty

Staples #556128
Year 1 is mfr warranty and no retailer plan overrides this. You paid for year 2. What a terrible investment! Lesson learned. Stop falling hook, line and sinker when a sales clerk tells ou something.
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comment to review:

Extended Warranty or Extended nightmares

Lowes #556126
Your mfr warranty was 2 years. You paid for years 3&4 and pick-up service for all 4. the plans don't use dealer service because of conflict of interests. Therefore, you get second rate contractors who've accepted the plan fees. You get what you pay for. The aggravation wasnt worth the money.
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comment to review:

Home Depot extended warranty is useless

Home Depot #556124
The money you spent, $99, for an extended warranty does not come close to the aggravation involved. What you didn't know because the sales staff doesnt know is that you are restricted to the service providers the administtor chooses. These are usually the ones that accept the fees and are NOT necessarily the choice of the mfr. You lose freedom of choice and are at the mercy of the plan administrator. Lesson learned.
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comment to review:

I hate Geek Squad and it's a waste of money

Best Buy #550369
Asurion is the company who administers the plans. The stores are out of the loop. Your contract says they can send you an equivalent or reconditioned phone - that clause is old news. When a BBY "clerk" says "it does this or covers this," given the enormity of complaints and given that BBY does not administer contracts, why would ANY consumer listen? Phone insurance, given the conditions, doesn't pay.
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comment to review:

Hhgregg has a corporate philosophy of ***

Hhgregg #545697
HH Gregg does not own a service company. After the return policy period, it us up to YOU to obtain warranty service. In fact, All most appliance dealers require service calls during the return policy period (to verify a claim).

Read the warranty regarding the "stainless" steel. Usually, rusting is in general an exclusion. Otherwise, you want to contact LG customer support and hash out the issues with them.
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comment to review:

Rejection of personal check from telecheck

Best Buy #545692
Ok, this is 2012. Maybe we should use debit or credit cards. Otherwise, check services such as Telecheck have been used by retailers for eons. The stores DO NOT make these decisions and they are NOT privy to why a check would be rejected. This info is between you and the check service.

Also, ANY store cannot override the check service as this is grounds from FIRING. Corporate sets check parameters with Telecheck. There could be a variety of reasons. That you have money in the bank is not the only factor at that moment.

I don't shop at BBY, but there is no fault here.
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comment to review:

Best Buy - RIP OFF!!

Best Buy #541055
At least BBY is consistent - across ALL complaint boards - they are consistently *** when it comes to damaged returns. This means that the managers put profit/loss on one item - a damaged TV that they are not getting full credit for - ahead of the customer. The customer, in effect, is on trial every time there is a return. You wonder why they are downsizing.

I would test the new CEO with an executive email. Call corporate and demand the CEO's office. Also, lodge a complaint with your state's Attorney General. You can't do it alone.
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comment to review:

Hh gregg warranty is awful

Hhgregg #540425
"You were told," is the crux of the issue. Commissioned salespeople. None are experts at the adminstration of extended plans.

There is NO plan that covers physical damage to a TV - a TV is solid state and essentially immobile.

Purchasing service plans on TVs defies all logic and statistics.
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comment to review:

Target 2 yr replacement plan

Target #540424
To all involved, your "2-year replacement" plans are, in effect, 1-year extended warranties for any electronic failure, NOT DAMAGE. The Target store personnel have nothing to do with these other than blindly sell them.

It is a matter of luck that the plan administrator, NEW, found these posts and is resolving the issue, to save face, not as a matter of plan benefits.
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comment to review:

Terrible Customer Service

Best Buy #537257
This is 2012. CNET.com, Amazon.com Superior info. Expert and customer reviews. Why waste gas to talk to a teenager or rookie??
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comment to review:

They don't care about you.

Best Buy #537253
Um, you broke the TV.

If you crashed your new car into the sidewalk would the dealer give you a new one? If you dropped a camera into the ocean, would you expect a new one?

With little margin in TVs, what were you expecting? A $50 gift card and a speaker is a nice gesture.

Believe I don't shop at BBY, but stop whining here.
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comment to review:

BEST BUY DECEITFUL AND CHEAT

Best Buy #537250
Was this diagnosed by a professional? Other than a lightening strike to your power supply, electrical defects are covered. Something's wrong here. Stop with the extended warranty nonsense. Mfr warranty applies in year 1.

Also, you were "told" nothing was wrong with the unit. Classic. Shop elsewhere.
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comment to review:

Walmart's "extended service plan"

Walmart #478012
Your extended plan takes effect Year 2. Sony is responsible in year 1. The fact that parts may take 2 weeks to get is normal. Any "extended" warranty is just that - it's beyond the mfr warranty. Other poster are correct, Walmart doesn't handle it, a 3rd party does. You really expect a Walmart store to adinister TV repair?

Also, the there is NO extended plan that GUARANTEES fast service; there is no such clause.
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comment to review:

Best Buy Service Plan SCAM!!!!!

Best Buy #476458
Here's the clause:

"If we determine in our sole discretion that your
product cannot be repaired, we will replace it
with a product of like kind and quality that is
of comparable performance or reimburse you
for replacement of the product with a voucher
or gift card, at our discretion, equal to the fair
market value of the product, as determined by
us, not to exceed the original purchase price of
your product, including taxes."

Problem is, you'll never get the correct answer from a "sales" associate. They do NOT understand the terms either and ARE NOT legally considered experts on this topic.

"Fair market value" = depreciated value.

Lesson learned. EVERY single service plan is not worth the paper it is written on.

Stay clear of BBY and shop at warehouse clubs or Amazon. Peace of mind and no nonsense.
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comment to review:

3 Strikes, your out

Best Buy #476168
@bby employee - How wrong you are! Must be just another kid trying to make a buck there.

"Best Buy offers service plans for a reason, we know electronics break." Dead wrong: BBY offers servce plans for the opposite reason. Electronics have LOW failure (electronic/electrical) rates (not personal damage which is negligence). That's why companies such as your Bleak Squad Columbian Neck Tie Service plan administrator CREATES them for BBY - the amount of profit in it for them and you BY FAR, I'm talking a marathon, exceed the actual claims paid. There is 45-65% gross margin on each plan. Plus, 20-30% of the uneducted and gullible American consumer (not Asians btw who are smarter) fall for this nonsense. BBY knows this. Look at the BBY financial statement for "services."

Plus, anyone with an iota of financial and risk intelligence doesn't buy damage insurance (your premium plan).

As for the customer here, if you DID purchase a plan and it was not repairable, you WERE LEGALLY entitled to a store credit or refund of your plan price - something's fishy here. With all your problems, why are you purchasing anything from BBY?
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comment to review:

Target does not honor service plans

Target #474403
Your 3-year plan began from day 1 and covered only electrical and electronic failure. IF you look at the brochure you were given, there is NO mention of any damage, physical or liquid, coverage. Yup, waste of money. 3rd party, NEW Customer Service, is anything but.

Contact the BBB and your state's dept of consumer affairs. If there truly is no damage, not covering it is fraud. You'll get action.
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comment to review:

Customer service is non exsisting at best buy

Best Buy #474397
Old news. Way beyond return policy. You could contact mfr without going to BBY. Eligible for in-home service for major brands, not all though.

fyi - Walmart has 30 days as well. For longer return policies, shop at warehouse clubs.
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comment to review:

Best buy products

Best Buy #474392
2 weeks is horrendous service for software-related issues. Then again, there is plenty of FREE anti-virus, anti-malware programs available through cnet. memo to geek squad employee: "3 or 4" days to remove a virus is incompetence; good anti-malware software utiiized in safe mode will do the trick; otherwise procedures on deleting specific registry code is also widely available.
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comment to review:

Sears Appliance Repair and Service Contracts

Sears Home Services #473922
The news clippings of Sears demise, the countless blogs on the lack of customer support is all you would have needed to know to NOT buy any extra *** from Sears. Commissioned "sales" people sleep well when consumers fall for any and all the pitches for service contracts.
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comment to review:

Return product "Water Damage" not covered

Warranty Logistics #473919
The Walmart plans NOW cover physical and liquid damage. When you purchased it they didn't. The written contract had no mention of damage coverage. Regardless of where you purchase a plan, the spoken word is not even worth your effort to listen to it. FYI - the company behind the scenes is "NEW Customer Service."
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comment to review:

Bought Useless extended warranty from Target

Target #473916
At the time, the plans did not cover damage, physical or liquid. If one read the terms, there was NO indication of damage coverage. The spoken word by any associate, good intentions or not, is worthless.
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comment to review:

Extended warranty rip-off and poor quality shredders

Office Depot #473913
What you actually purchased was a one-year extension with a replacement in year two. Year 1 defers to the mfr. This is intentionally not clear when both pitched by employees and through the written terms. It's sold as a "2" year plan. Exceedingly deceiving!
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