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SlingBox Media - SlingBox is a dud

The idea of SlingBox is great, but as is it stands now it is buggy, impossible to fully set up and the customer help is non-existent. I cannot even find PC techs that know this product (including the Geek Squad where I purchased the product). The channels cannot be changed on screen and the set up for that aspect doesn't tell you what to do if the steps do not work. I've owned it for more that 90 days so now I need to pay to talk to a tech. I tried, but they are useless and don't seem to know much about televisions. Why hasn't another Company improved this product and improved the support? This would be a huge opportunity so someone with technical skills.
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#247337 Review #247337 is a subjective opinion of poster.
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Austin, Texas