Profile Info
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExpedia - Refund
Tried to book a ticket to Marseille, the card was rejected 3 times. Booked on another card.
Have realised that they had taken money off both cards, without sending any emails to us.
which they normally do. BA confirmed what had happened, and told us that a full refund was inevitable. We called the customer services.
I was on the phone to the Philippines for I hour 43 minutes! I was informed that only 50% was due to be refunded.
For most of the call I was on hold...they told me that they needed to contact a particular department.
Why?
I am now awaiting a call back from Expedia. lets see if they do call me back.
Taking money off 2 accounts with a single booking with no emails seems dodgy behaviour to me.
- Normally trustworthy
- Not this time
Preferred solution: Full refund
User's recommendation: check confirmation emails and don't let them bore you into submission.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.