Neicha M

Regal Cinemas - Customer service and filth

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Regal Cinemas - Customer service and filth

This is the 3rd time we have been to the Dimond Theater in Anchorage AK this month. Each time has bren a horrible experience with customer service and theater cleanliness.

We pay to much money now a days for this crap and I'm so sick of it. Mansgement has no clue and obviously doesn't care. When i approached the counter for red vines i was advised they were closed? Ummm...e cuse me we still have 1 and a half of movie left.

However, whT got me was as i was walking away anothe person states that if i had credit card it would have been just fine to complete transaction. And the boys says well it doesn't matter we are done now, that she (I) should've gotten it when I came in. And proceeds to lean on the counter and get on his phone. Nevermind you all the trash around the place.

Okay, so i hear this and immediately go to find management. He comes out (young kid) and is 100% clueless. I proceed to give him my complaint and he has nothing. Nothing but a dumb look of who cares on his face.

Well now im even more mad than when I originally came to him. REGAL YOU NEED TO BETTER!!! this is not acceptable. I wint be going to that theater anymore.

Also sharing with BBB because bathrooms should be cleaned and have more than 1 available stall!!! Nasty!!!

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