mzan Z
map-marker Omaha, Nebraska

Best Buy - Lemon product - customer service lip service

Purchased a Dell lap top with known charger issue (find out later) - there are tons of blogs and forum about it and definitely Best buy knowingly is selling lemon product. Issue showed it self the 2nd week and by the time I took it to Best Buy they refuse to do anything about it - of course with fake customer service smile. Some one if CS said well this is known this Dell laptop defect and we can not do anything about it. when asked them why do you sell lemon product - answer was that you should have checked before buying.
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Loss:
$980
mzan Z
map-marker Elkhorn, Nebraska

Cox Communications - Cox terrible customer service

Cox discounnected my phone/service with out any notice. I missed auto payment - my stolen card canceled. When I complained they claimed they have called /send email/ letter . None of them happened. They said these are system generated, I told them definitly your system has some problem. They are denying their fault. I had to call 3 times and stay on line for about 45 minutes to be able to talk to a supervisor which was more in denial than reps. More and more these big companies care about customers and blame their problems on customers. I almost lost a business with an international customer (from Hongkong) due to discounnected phone.
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Loss:
$10000
1 comment
Guest

So....what r u doing about it?