Kavion Lcc
map-marker Clarksville, Arkansas

MedicalFormSoftware.com

Do not download or order CMS-1500 software from MedicalFormSoftware.com. The customer service is non-existent. I e-mailed their so called support 3 times with the same question over the course of 3 months and to this day have not gotten a response. This software has a database which holds all of your patient's billing info. I had been asking how to back up this information in order to avoide a disaster if my computer ever crashed. Twice I asked trying to be proactive. 7 hours ago, I asked a third time because my computer IS CRASHING. I explained I urgently needed to know how to keep my database safe / stored to usb. Still.... no response. So...either it's possible and they just don't care to check their emails or respond. Or it's impossible to back up this information and they didn't want to tell me. Obviously, when working with medical billing - the option to backup hundreds of patients data is crucial. Their website states .."All of your Claim forms will be stored in the "Easy to use" Database. With our Software, you will never have to type in any information in a second time, ever !" So I guess what they meant to say is...as long as you never have computer issues. Shame on me for giving these people $100 for a download of their software and a hard installation disc. Money well wasted.
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9 comments
Guest

this guy doesn't event pay to developers who developed this, I am one of them looking for a open source alliance.

Guest

This software violates HIPAA rules altogether and looks like it is uploading information to their server too that HIPAA Breach.

Avoid this to save yourself from hipaa breach penalties.

Guest

i've been duped....i had my company spend money on this junk....as mentioned already, it looks like these guys are out to steal your money. I downloaded the software and when I went back to open the application a week later got an error message that the "master data-base is corrupte/application will close".

Guest

I made an inquiry with them about upgrades to the Windows 7 version and did got a very curt reply from "dave." I would have bought the upgrade if he had been even a little polite, but his response inspired me to look elsewhere and I discovered that I could do without their software all together.

By the way, if you are locked into using this software for some reason, and need to back it up, look for the database file in C:\Users\YourUserName\AppData\Roaming

Guest

Thank you KTerkelsen. You are going a step further like I wanted to, but didn't have the time.

I'm assuming these jokers just start up under a different website/name when they make enough people unhappy under their current one. It's a shame they get away with being so belligerent to customers.

Guest

Just had similar experience re backups, ultimately did file complaint with BBB today after final email message from company saying, "U are a failure.. ***

Sales@***.com"

This company is definitely one to be avoided.

I am looking into whether they have a business license anywhere. If so, that should be reviewed in light of responses ranging from silence to terse unhelpfulness to outright rudeness.

Guest

They never gave any names... Conveniently.

Krys Mws

Was the sales lady's name cherry?

Guest

Update: Contacted their "sales" email address and posed as an interested prospective buyer of their software. I received a response within minutes.

In the process, I asked the back up question and was told that the data cannot be backed up. When I revealed that I was a current customer they had been ignoring for 3 months I was responded to with "How bout u *** off". When I replied the response would come in handy as I filed complaints about them with the BBB, etc, he/she responded once more threatening me that they have control over my software/computer, etc.

They are not BBB accredited and already have a grade of "F" on their website. Wish I had checked there before purchasing.

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