Mike L Lan

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Snow Joe - Mower died after 4 months. Customer service only communicates to try easy fixes, after that they stop responding. Don't buy if you hope they will help resolve a defective product.

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The mower stopped running after using it about 12 times, only four months old. I was able to communicate with customer service until the things they wanted me to do didn't resolve the problem, now they stopped helping.
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Cons:
  • Service

Preferred solution: Full refund

User's recommendation: Don't purchase. Poor customer service.