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Verified Reviewer | Redmond, WashingtonPlanet Van Lines - Poor moving service, since many are moving in America, they need to stay away from the trucking service.
I was given a $5500.00 estimate to move to Florida from Washington state. The move was put off for over a year for medical reasons.
For one, Planet Vanlines had absolutely nothing to do with service. I placed 2528 down with Planet Vanlines and a small trucking company out of Seattle, Moses Moving showed up to get my belongings. They charged me another $2000 to take my things and store them, as I did not have an address as of yet. Once attaining an address, it took me days to contact customer service to give them the address and to get a confirmation that it was in transit, took a week.
It finally arrived with a box missing and someone else's box left and I was charged another $2472.00 before it was allowed to come off the truck.
I put a claim in for missing items but was ignored and it has been about 10 months now. Do not use this company, Cost me over 7000 dollars and had them only go to Kansas, a good 1800 miles less.
- Lousy customer service
- Poor business practices
Preferred solution: Price reduction
User's recommendation: Find a reputable company before making a move, avoid Planet Vanlines.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMyPillow - Lousy policies on returns, and suggestion upon buying that are misleading.
- Terrible return policies
Preferred solution: Apology
User's recommendation: Find somewhere else to buy your products
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