PERI P Gir

Life Storage - Your company has made it extremely difficult to address billing issues and questions

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Your company makes it almost impossible to actually speak with representatives to address concerns and resolve any problems that arise. It is time consuming and extremely frustrating; employees who are available are not authorized to deal with any variation or questions or concerns...

in addition, they have been rude, discourteous, I have had an ongoing issue regarding billing, charges and fees.

I have spent HOURS on line trying to speak to a customer service person and to get any response whatsoever! I will wait , but not much longer for some satisfaction then will report you to the better business bureau.

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Preferred solution: Price reduction

User's recommendation: DONT USE THIS COMPANY

1 comment
Guest

I'm having the same issue with their location in Torrance, CA

PERI P Gir

Life Storage - FIND ANOTHER STORAGE UNIT

Although I've reached out to customer service several times, as well as to my actual storage location to try to resolve a dispute over a late fee, was assured I would get a phone call back today with information from corporate as to their decision re: my account. However, in reading the many reviews...all with similar stories to mine, I am fairly certain that I will not be getting my late fees waived.

The actual employees at my location were consistently rude (I was hung up on four times!). There was NO possible way to engage a any discussion; they each rudely repeated the company line and I got no satisfaction from the online conversation, although the 2 persons came across as sympathetic and understanding.

But although they each assured me that I would get a reply (one said by last Friday, the other by today, Tuesday, I have received NO reply, no feedback, nothing!!! I don't know how with their record of deeply dissatisfied customers how they can stay in business.

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Preferred solution: Price reduction

User's recommendation: FIND ANOTHER STORAGE COMPANY