Harry S Gli

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| map-marker Hanover, Indiana

Coverstore - Poor quality and customer service

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My wife and I decided to order a a custom sail for our deck. When we received it was way too small and couldn't install with hardware provided.

We reached out several times and they made it impossible to communicate. They finally responded almost 2 weeks later, First they asked for pics of issues so we sent them. Then they wanted videos and now they want more videos of us measuring the sail as if they didn't know the measurements already. For the price of these sails they could do better with customer service.

The quality was poor to put it simply. We ended up having to buy longer and better hardware due to company not helping us but sail still saggs and stitching is braking. Seems are coming apart. They claim that they will exchange or refund money if poor craftsmanship well guess what the craftsmanship was absolutely awful but They have refused to help us with this and instead are trying to make it very difficult to deal with.

Will never purchase or do business with again. Will report to the better business bureau and do all I can to let everyone know how terrible they are. ALSO NOT MADE OR ASSEMBLED IN AMERICA! LABEL SAYS MADE AND ASSEMBLED IN INDIA.

Tip for consumers:

Don't bother in purchasing anything from this company.

Very expensive and too risky because they won't help or make it right if order is incorrect. POOR CUSTOMER SERVICE

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User's recommendation: Don't do business with