James C Eli

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Launch Tech USA - My device was stolen while I was in Reno and would like to see if you can put a stop service on this device?

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My Launch USA Code Reader was recently stolen out of my vehicle in Reno, NV. If you are contacted for tech support for this unit would like to find out if you can flag it or stop service for it. Serial Number 979392****39 Cread@r Professional Elite stolen on the 09/14/2022 Reno, Nevada. I realize the answer is likely no but as they say you don't get anything if you don't ask. Thank you for your time and I will be replacing it as it worked very well for me on VW transmission faults. Which oddly enough I fixed. Thank you for your time. James E. Canada
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Loss:
$300
Pros:
  • Usa launch division offers good customer support
Cons:
  • None the unit worked well for what i needed

Preferred solution: they placed my stolen unit on a list so the folks who took it will not be getting support from Launch so they have done as much as they can and they did it quickly.

User's recommendation: Launch got right back to me that they had placed the stolen Creader on their stolen list! Cannot ask for more than that.

James C Eli

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Verified Reviewer

Circus Circus Reno - Vehicle Broken Into overnight while staying at Circus Circus

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Arrived to stay a couple days and see the Reno Air Races, after a nights sleep went down to the garage where I found that my vehicle had been broken into. My road emergency gear was ALL gone.

So much for the CCTV cameras and uniformed security.

As of right now looking at over a thousand dollars worth of damage to my vehicle not to mention tools and misc other stuff taken.

I realize most casino's post not responsible for items left in your car in the event of theft.

As I had been on a almost two week road trip I was carrying things I would not normally have. Well I don't have any of it now. So if you stay there remove everything from your vehicle. I once believed that casino's in general had good security for their guests.

Well I don't think that now.

The Reno Police Dept online reporting system is NOT USER friendly and I walk over to the actually police station to file my report. I

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Loss:
$1600
Pros:
  • Well the room was nice

Preferred solution: Regain the trust that I had in security at their property but as of right now I cannot think of anything that would prompt me to revisit Reno, NV again.

User's recommendation: If you have a Rental Car don't worry about the damage to it but your peronal property DON'T Leave anything in it.