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USAA - Previous Employee

I use to work for USAA and they treated their employees horrible. USAA is suppose to be for Military members and their families only. However, they approve them and once they get to the table to sign and get keys, they are told they have been denied. That was so Heartbreaking, th members call and fuss us out when it's mortgage and not us as the Rep helping them sale or purchase a home. We have to take it, say we are sorry which means nothing to the member and I'm totally feeling the anger that they are feeling. I always treated my members right and went above and beyond my job and the call of duty to satisfy my members. When they would call, they only wanted to speak with me. I am honored to not be apart of USAA, although I miss some of my members, it was embarrassing when people asked where I worked. Because once you said USAA it was pretty much a rap and it all goes left. I feel what you guys are saying and I am so sorry you have dealt with such dissatisfied services rendered by USAA. I Love Navy Federal, Veronica Freeman
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1 comment
#1683228

Actually, USAA is usually high on the list of best companies to work for. Check it out.

ID
#1525823 Review #1525823 is a subjective opinion of poster.
Location
Plano, Texas
Pros
  • When they honored military clients
Cons
  • Ineptitude and uncaring attitude of staff
Reason of review
Unprofessional Management