New Reviewer

Brighton Surgery Center - Nightmare at Brighton Surgical Center x2

Having practiced medicine for 25 years and now as a Medical Practice Administrator and Consultant, I really tried to be fair and give this place a second chance but I am afraid, I cannot recommend anyone go here. I have to have a procedure done every 3 months. Recently, I woke up on the operating room table screaming in pain. This should never happen but I was told the surgeon would be done soon and try to get through it. Silly me, I went back and gave them a second try. This time I was stuck in a bed for 3 hours waiting for my case. I kept telling the nurse that I could not lay there it would put my frail back Into spasm. She ignored me! I finally asked for the charge nurse. They got me Tylenol. Are you kidding me, at that point my pain was a 8/10 and would last for a week. As I prepared to return for my three month procedure, I recently called the Nurse Manager, Brenda Carpenter, to remind her that I needed to be first case of the day for my surgeon as I cannot lay on a stretcher for hours as my back will not tolerate it. Rather than return my call, take responsibility for the errors they made, she called my surgeon and told her that I was not welcome back! What kind of patient care or customer service is that? It is horrible, I know this is what I do for a living, assess medical practices and fix them. I hope Thomas Weibel CEO of BSC and Ms. Carpenter read this review and it is a wake up call for them. They are lucky I did not report them to the state and seek damages for the first incidence. I could have done both! DO YOURSELF A FAVOR, TELL YOUR SURGEON YOU WANT TO GO TO A REAL SURGICAL CENTER NOT THE BRIGHTON SURGICAL CENTER!
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ID
#1383674 Review #1383674 is a subjective opinion of poster.
Location
Rochester, New York
Product
Brighton Surgery Center Surgery
Cons
  • Rn ignoring me as i told her i was in increasing back pain
  • Brend
  • Laying in bed for 3 hours waiting for my case to go in
Reason of review
Poor customer service
Loss
$25000
Preferred solution
Full refund
New Reviewer
I donated the requested $129 for a prophetic word from Stephen Choate, three weeks later no word. I have called the listed telephone line, two ladies answer it who seem sincere and seem to love God and believe in Stephen but clearly they don't know how to contact him...
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18 comments
#1574743

400 FOXBOROUGH BLVD IN FOXBORO MA

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ID
#241028 Review #241028 is a subjective opinion of poster.
Location
Rochester, New York