Jay H Ogy

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Chase Bank - Purposefully confusing to charge you

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Chase Bank - Purposefully confusing to charge you

I'm going around and around with a customer service rep right now.

I select to pay my card off in full, charges from the last 3 weeks are NOT included. Now charges from August and September will be on the same statement.

It doesn't make any sense.

Also found, every notification in my account was turned off. This includes payment reminders and notifications of late bills.

Reminder from above, unless you check your account religiously, you might have carry over charges from the last month that you didn't think you existed because you chose to pay your card off in full.

Why would those specific notifications even be able to be turned off? Are they automatically off for every customer and they manually have to turn them on.

Seems clear to me, unlike every other bank I've ever dealt with, they go out of their way to make their system as confusing as possible to parasitically charge you fees.

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Preferred solution: I want them to have more regulations from the federal government about providing a clear system people can follow easily, instead of sneaky nonsense.

User's recommendation: This back tries to bleed stones, don't trust their integrity, they are not your friend. Other banks are though.

3 comments
nicole c Oen

They operate this way on purpose to keep the money in their pocket. Remember as one rep told me "It's not about protecting the customer. It's about protecting the bank." Even if it means cheating others out of their money

Guest

And your point is what? This is an easy answer that only an idiot wouldn't understand.

Perhaps that's why you're here whining. Do not have children if this is the best you can do.

Guest

And your point is what? This is an easy answer that only an idiot wouldn't understand.

Perhaps that's why you're here whining. Do not have children if this is the best you can do.

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