Maureen S Lib
Westchester Subaru - Worst service department
On Friday April19, 2019 I brought my Subaru 2017 Crosstrek to Westchester Subaru for service to repair the fan mechanics . After five hours I received a phone call informing me the part was not available and it would be available on Wednesday, April24, 2019. On Wednesday April24,2019 at 9:45 am I returned with the car and was told it would be ready in a few hours. I received a call at 4:30 pm informing me that the “job was too big” and the car was not ready. It would be ready by 12 noon on Thursday, April 25th. I told the service department that I would need pickup or delivery of the car as I didn’t have transportation to get to the service department. I was told they would send someone to pick me up or deliver the car to me. At 1pm I called again and was told they didn’t have the valet service and the car would be delivered “around 3 pm”. 3pm no car No call. Called again, and was told they were unable to deliver the car - and would send an Uber car! I asked for a supervisor and was told he was not in. I was finally able to get transportation to pick up my car which was at 4:30pm. The lack of communication between customer and your service department is inadequate to say the least. I called at least 5 times to get this resolved and was without my car for Almost 2 days. This was the first time dealing with the service department and my last. Poor,poor customer service. Maureen Spinelli - email Mamas260@***.com - telephone number 914-462-****.
Mamaroneck, New York
Westchester Subaru Car Repair
Reason of review
Poor customer service
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.