New Reviewer
We're members almost 30 years. We have excellent credit, very high income, we are insured through USAA, have our home mortgage through USAA, and do banking/investing with USAA. Can you say "loyal customer?" Sadly, obtaining a mortgage for investment property through...
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2 comments
#291299

Don't feel too special i refinanced my home through them and not only was it a nightmare during the process with the loan person going on vacation during the process and then coming back without a clue asking for information that was sitting in front of her but a year later they raised my mortgage payment more than $500/mo saying they "forgot" about insurance and taxes which they had paid six months earlier. I was in the middle of a divorce after returning from desert deployment and had a time deadline or i would have stopped the process when i first saw problems.

I needed some extra cash and was extremely particular too keep my payments within my means and they caused me to eventually go into forclosure without ever admitting they did anything wrong. There is much more including how they offered $1,000 for uninsured motorist when my son was hit by a drunk.

I had $75,000 stacked coverage at the time. I stay with them only because i'm stuck with them.

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ID
#239554 Review #239554 is a subjective opinion of poster.
Location
Rochester, New York
Service
Usaa Loan Officer