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General Motors - Non-response from GM Executives

I live in Israel. I have owned several GM cars for over five decades, both in the U.S. and in Israel. I recently wished to buy a Chevrolet Bolt electric car. I e-mailed GMs Israeli distributor, who ignored my message. I then contacted GM executives. In response I received a rude telephone call from a middle-level manager at the local importers offices telling me to stop bothering GMs executives. My messages to the top GM executives such as Mary Barra, Rhonda Miska, and Kenneth Morris were answered with automatic form messages telling me to contact their Israeli offices. My messages to GMs local office have been ignored, however. If this is the pre-sales level of GM service then the after-sales level must be dismal indeed. Beware of buying any car made by unresponsive car makers.
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ID
#2891682 Review #2891682 is a subjective opinion of poster.
Product
2021 Gmc Yukon Car
Pros
  • Design
  • Style
  • Innovation
Cons
  • Unresponsive management
Preferred solution
Reply from GM management team

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Original review updated by user Jul 11, 2021
Good old Symantec has sold its Norton division to Broadcom, which has created a new company named NortonLifeLock. Since then, Norton support has gone to the dogs. Broadcom does not recognize previous Symantec subscriptions. NortonLifeLock has discontinued its e-mail...
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ID
#2670288 Review #2670288 is a subjective opinion of poster.
Pros
  • Provides some internet security
Cons
  • Very poor support
Loss
$27
Preferred solution
Apology + refund + reply from CEO

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Explore video interviews
Update by user Aug 05, 2021

A couple of weeks after filing a consumer complaint with the Washington State Attorney General, things began to move a little. I have received more friendly messages from another Microsoft relationship manager promising to look into my e-mail problem. I’m holding my...

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Featured
ID
#2661377 Review #2661377 is a subjective opinion of poster.
Pros
  • Sophisticated products
Cons
  • Unresponsive management
  • Buggy products
Loss
$750
Preferred solution
Apology

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Thermaltake - Very poor service
Update by user Jul 06, 2021

Company fixed the issue and I have been provided with product or service ordered.

Update by user Jul 06, 2021

After I posted several negative reviews of Thermaltake online the company finally sent me the requested parts.

Original review updated by user Jun 06, 2021
I own an expensive top-of-the-line Thermaltake computer case. For the past week I have been trying to get Thermaltake to send me a couple of 2.5" SSD mounts...
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Resolved
ID
#2591355 Review #2591355 is a subjective opinion of poster.
Pros
  • Parctical design
Cons
  • Irresponsible
  • Terrible to non-existent service
  • Unresponsive
Preferred solution
Deliver product or service ordered

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Sagemcom - Poor service

Sagemcom - Poor service
Sagemcom - Poor service
Sagemcom - Poor service
I contacted Sagemcom about an issue with my Sagemcom router. They answered me rudely and gave me no help. After I complained to their CEO my issue was forwarded to their complaints manager, who answered me very partially and refused to go any further, referring me to my ISP. Terrible service.

User's recommendation: Avoid buying SAGEMCOM products.

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ID
#2476874 Review #2476874 is a subjective opinion of poster.
Pros
  • Very little
Cons
  • Very poor service if any

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HoMedics USA - No customer service

HoMedics USA - No customer service
I live in Israel and have been an old and loyal Homedics customer for over 10 years, buying their lower-back-support and foot-bath products. Whenever I needed repairs Homedics referred me to their Israeli distributors, who said they could no repair them and forced me to buy new products. Ten days ago I wrote the company about a problem with my foot bath. They sent me an automatic reply saying, Representatives are working as quickly as possible to ensure your inquiry will be responded to, in the order they are received. We are here to ensure that your Homedics product is working to your satisfaction. Since then nothing, zilch. I have e-mailed twice more but they have ignored my messages.

User's recommendation: Avoid the prodcuts of companies that have no after-sales service.

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ID
#2011632 Review #2011632 is a subjective opinion of poster.
Service
Homedics Usa Customer Care
Pros
  • Fair product quality
Cons
  • No customer service
Preferred solution
Apology and provision of needed replacement part

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Amazon - Late shipments and poor service

Update by user May 29, 2020

Amazon6s Executive Customer Relations has ignored my latest messages. They seem to have no control of when orders are fulfilled.

Original review posted by user May 29, 2020
I have been a a loyal Amazon customer for over twenty years. Never have their shipments been so late and their service so poor. I placed my last order, for over $800, with Express shipping, on May 22. It is now a week later and they have not shipped it to me. Their customer service by phone and by e-mail is nonexistent and their Chat service is only open during Pacific daytime on weekdays. The Covid-19 crisis is real but using it as a pretext for terrible service is unacceptable.

User's recommendation: Before you place another order with Amazon get their ironclad commitment, backed by a full refund of your payment, to ship it within 24 hours.

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ID
#1954998 Review #1954998 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Fair prices
Cons
  • Unanswered messages
  • Very late shipments
  • Shipping and delivery
Loss
$821
Preferred solution
Apology, immediate shipment and refund

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VectoTech - Refusal to honor warranty

Update by user May 29, 2020

It was only after I posted several negative reviews of VectoTech and of its reseller Hard Drives for Sale online that the latter issued me an RMA and refunded my payment. They did not refund my expenses of shipping the product back to them.

Update by user May 28, 2020

After several bad reviews online the reseller issued me an RMA and finally refunded my payment but not the cost of shipping the product back to him.

Original review posted by user May 19, 2020
In late April 2020 I bought a Vectotech Rapid 4TB external SSD, paying their reseller Hard Drives for Sale $703.90 including shipping to Israel for a product that now sells for $599 on Amazon. I also paid $200 in local duties and taxes. I had problems with this product from the very beginning. I used the best disk-partitioning software but kept getting file-system-error messages. When it did work its transfer speed was 20MB/s instead of the promised Up to 540 MB/s. It took several bad reviews online for Hard Drives for Sale to issue me an RMA and finally refund my payment. It cost me another $67 just to return the disk to them, which was not refunded.

User's recommendation: Do NOT buy Vectotech products.

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ID
#1934697 Review #1934697 is a subjective opinion of poster.
Product
Vectotech Rapid Ssd Drive
Cons
  • Refusal to honor warranty
  • Bad product
  • Poor service
Loss
$900
Preferred solution
Full refund

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Update by user Jun 03, 2020

Since posting my initial review I was contacted by FedEx’s Israeli subsidiary, who offered an an apology, but ignored my last message about my FedEx account, as has FedEx itself. My FedEx account has become a ping-pong ball between FedEx U.S. and FedEx Israel, with...

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ID
#1904796 Review #1904796 is a subjective opinion of poster.
Service
Fedex Customer Care
Pros
  • Nada
Cons
  • Dismissive and not my problem attitude
  • Irresponsive managment
  • Rigidity
Preferred solution
Apology

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Audioengine - Very poor service

Update by user Oct 28, 2019

Audioengine received my review but never made the slightest attempt to redress my grievance and never contacted me or answered my e-mail. The product design is very bad and bound to cause the problem I have experienced.

Original review posted by user Sep 28, 2019
I live overseas and own a surround-sound audio system including front, center and surround speakers. The local distributor for Audioengine sold me a wireless transmission and amplification system for my surround speakers that included the Audioengine W3 wireless audio transmitter and receiver. He charged me almost twice the U.S. price for this item. The neck sleeve between the USB connector and the body of the wireless audio receiver became torn, the wires were exposed, and the contact became intermittent, which messed up the reception. The distributor refused to replace the receiver for me, claiming that his supplier would not replace it for him.However, his supplier is none other than himself, as he is also the importer. I e-mailed Audioengine Support. They opened a case number but did nothing and ignored my subsequent messages. I then e-mailed Dave Evans, the Audioengine CEO, but he did not even bother to reply.
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ID
#1666167 Review #1666167 is a subjective opinion of poster.
Location
Phoenix, Arizona
Product
Audioengine W3 Adapter
Cons
  • Terrible service
  • Poor product design
  • Zero responsiveness
Reason of review
Poor customer service
Loss
$121
Preferred solution
Apology and replacement